海底捞 Haidilao Hot Pot - Royal Square Novena

We were served by one attentive & friendly staff 蒋风芝, her service did fascinate us, keep up the good work, thanks!!

Soup and food is good but Tom yum soup too spicy. 🥵 Should have sotong balls or prawn balls as well to make it have more varieties.

the food is nice but service unlike the usual, not really up to our expectations

Love that the shop is consistently good - in terms of food and service. They’ve got free desserts booth. They also have got discount for working people dining on weekdays!

Good service and good quality as always. Will be back again

We were shown to our table when reached. We bought a bottled of wine and enjoyed free corkage. Food and service were excellent. Will definitely be back

service could be improved and it seemed to have deteriorated from the earlier days when it first opened here. Food taste as good and the toilet locations are convenient. Managed to get free manicure but do sign up early!

Good as usual! Service was fantastic. Didn’t need to wait

The seating area was great. Tried the fish soup base this time. Very tasty

Always the best and good service restaurant. Will come back again

Amazing atmosphere at Royal Square. Staff was amazing and always attentive with top notch service.

Always a pleasure to have a meal here in Royal Square HDL.

Hai di Lao is always so consistently good. Service is superb too!

Good variety of food and condiments. My boy loved the Bian lian show.

Good variety of food and condiments. My boy always love the Bian lian show.

Always visiting the novena outlet as it is near office.

HDL dining experience is always good. Very lively and vibrant atmosphere.

Very pricey although the mala milk soup is superb and the chicken soup is good. The mushroom appetiser was great, very tasty and the chilli oil bland well with the taste. The beancurd dessert is smooth and silky. Great appetisers and condiments.

Feeling going back to home, very grateful experience for the waitress

Always a great place for hotpot cravings. Service is excellent and food quality is good, will definitely come back again.

Friendly service and great experience every time. Would come back again. Thank you

Good service, good food, good location, everything is good ya

Nice environment, friendly and efficient staff. Food very fresh and delivered promptly.

Not sure if it’s only this outlet that has a dessert table with cakes and I took their aiyu jelly. It’s quite nice. My friend asked for extra sweets and they looked like they were rationing it. Food was good as usual!

Did not have to wait long to get in. Service was brisk but could be more attentive. Food quality was good as usual

Wonderful dining experience!! Will definitely visit again!!! Staff are kind and helpful!!!!

Good service as expected from HDL staffs. No exception in this outlet!

Super super crowded so wait times were long. However the service overall was really good!

Nice food, love it will go again. Thanks a lot.

Waiting time was 2h even with my reservation. Food was very good but slightly pricey. Service excellent. But unfortunately that does not make up for the waiting time

Always our favourite steambot outlet at Novena, staff was superb with impeccable service. Food was fresh and the condiment bar with fruits and desserts were great! Highly recommended

This outlet is our usual go to place for hot pot 👍

Great as usual. Yummy food and very friendly service thank you

Good service but could be better for haidilao. Loved the ambience at this location and also there is free parking!

Staff was friendly towards the kids and provided toys for them to play

Awesome vibe and good staff service, variety of food and drink

Always good as usual. The normal HDL standard you know.

Good experience, no waiting time and food was up to expectations. Friendly staff too!

Service is as pleasant as usual. Happy with the food.

good serving and dishes and open till late for aupper

As good as ever. Always our to-go hai di lao outlet

very lovely place to eat, very friendly staff that goes out of their way to do things

One of my fave HDL branch. Good location, great service as always and fish is on point.

super crowded branch but overall very well managed & organized too

Booked for my friends. They all agreed that the scenery from this outlet is quite nice!!! The staff are very welcome and reponse promptly.

Make the booking for my extended family. The experience is always nice and happy to be back there. Will be there again soon. Thank you.

One of my favourite outlets. Friendly staff and fresh food always.

Happy dining in Haidilao! Fresh food and excellent service. Accidentally dropped my diamond earring in the restaurant and the staff managed to find it and safe keep for me! Thumb up!

Been there more than 3 times. Always nice to be back there. Will be there again soon. Thank you.

Good service and excellent food taste, free car park for dine in customer