海底捞 Haidilao Hot Pot - Royal Square Novena

Service provided was fantastic as usual, everything went well and had an enjoyable time

it was pretty good! everything was ready by the time of my reservation! service is always good!

Made a reservation online and still had to wait an hour and a half for a table.

Good service. The lady waitress who serve us is very friendly and helpful. She even did a great sauce for me.

Great food and service as always. Didn’t wait for too long either

Celebrated Birthday there, it was a wonderful and good experience. Good to go to royal square outlet.

Good Service, Waitress and Waiter Serve Well. Fantastic and Will go back again

The food quality always good. My favorite hot pot restaurant to visit.

We had a wonderful time there. We brought a bottle of red wine along and in the midst of dining, my daughter accidentally toppled and broke her red wine glass. The waitress, Xiao Xue was quick to bring packet of tissue paper to clean the red wine up. She even gave packets of stain remover to my daughter to clean up her handbag and clothes. The broken glass went into the soup and she offered to change the soup for us. She went all the way out to make us comfortable again in this situation. She even gave my daughter a free cold melon drink and some snacks. End of it, she even gave us a discount even though it was no fault of hers. I am just amazed at her service and how Haidilao teach their waitresses to treat their customers. If I am at another restaurant, I don’t think I will be faced with this type of service. I will even need to pay for the broken wine glass!

good service as usual. good good, good environment and people

When we finished our meal at 6.45pm, it is packed with people. Service is good but the playground is always close.

We liked the steamboat and the service. The food was Delicious!

The lady Hua Qing who served our table was just fantastic. Always loved the service at HDL. Food was great as usual too!

Great ambience for birthday, friendly staff, the little effort adds to amazing customer experience for birthday celebration!

Always my fav HDL!! Although prices of condiments are now $4.80++ instead of $4++

Good good and great place to dine as always. A little under staffed as compared to the past. But service staff still tried their best and I appreciated that.

Haidilao is my go to hot pot. Their mala is the best!

You can’t go wrong with Haidilao. Service and food is good.

Was there to celebrate my daughter’s birthday. Friendly staff. Will return.

Wonderful experience again at the Royal Square Outlet. The service staff were very attentive and food is great.

Service is awesome but the wait to get a table even thought u made a booking was about 45 mins on a Sunday for dinner.

Very satisfying visit. Always happy to done at hai di lao. Excellent place. Always a joy to come bacj

Very satisfying visit. Always happy to done at hai di lao! One of the best outlet

One of the best outlet. Been to quite a few and always come back to here

Our favourite place to gather for good quality food and good service. Have enjoyed ourselves each time when we visited this outlet. Will visit again.

OK. Good . We will visit again next tiem Thank you!

Always the best! No waiting that’s matter to me and my family

As my friends and I reached the front desk, the staff very quickly located our booking. Waited a short while for another staff to bring us to our table. What is amusing was that the staff pointed out the restrooms to us as we walked along the corridor. I want to commend your people for being attentive and thoughtful, obviously from proper training. I used to wonder why Haidilao restaurants are so well patronised. Having been to the one at Plaza Singapura and Royal Square just yesterday, I can appreciate why patrons enjoyed being pampered with the visit. Well done!

Thee food the staff and service is good we enjoy it.👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

as usual, food is always great. there was a mini new years celebration so it made the dinner more memorable

Service was good, environment is nice and staff was friendly

Good manicure excellent service, there’s ongoing buffet promo if you go for 2

It’s a good experience. Food tasted good. Service is excellent.

Very friendly as usual, great to dine and celebrate birthday

Service was just awesome. Celebrated my early birthday and they gave us a tiny chocolate cake. Yums

Awesome service and staff is helpful with the set menu

Attentive service and amazing food as always. Highly recommended to visit this outlet!

As always, there’s good service and food here. Thank you!

Great and friendly staff :) good food and will visit again thank you

Very good service but busy weekend . Kids like the free snacks.

Always great service from the staff. Love the window seat too

The service was great as usual. Our only gripe was that the bowls and plates were too small.

Yummy and good buffet deal during the period I was there

Always a good time at haidilao novena, they have everything I like

Nails wait was a bit long but it’s a hotpot place anyway 🤣

Good food always. Service is also excellent and great here

It was enjoyable experience and less crowded than some of the other locations. Will return again. Staff where nice, friendly and helpful.

HDL never fail me to impress me. Thanks to Yuki for her excellent service.

was great, got our table on time as expected! didn’t have to wait

Hdl provides excellent service, clean and presentable tablewares; repleteCwith your own table's wet and dry tissues plus disposable ,box. The ambience is upper end but the feel is almost egalitarian! It's a unique feeling. This particular one at Royal Novena comes with a window garden view, which I can only get at 'attas' Japanese restaurant like Nobu (Four Seasons) or Keyaki (Pan Pacific). Kudos for their location!