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Restaurants
Singapore
Novena
海底捞 Haidilao Hot Pot - Royal Square Novena
海底捞 Haidilao Hot Pot - Royal Square Novena Reviews

海底捞 Haidilao Hot Pot - Royal Square Novena

Photo of restaurant 海底捞 Haidilao Hot Pot - Royal Square Novena in Novena, Singapore
海底捞 Haidilao Hot Pot - Royal Square Novena is not bookable via Quandoo. To make a reservation, contact the restaurant using the details below.

Reviews of 海底捞 Haidilao Hot Pot - Royal Square Novena (324)

Read what people think about 海底捞 Haidilao Hot Pot - Royal Square Novena. All restaurant reviews are written by verified Quandoo diners. Learn more about 海底捞 Haidilao Hot Pot - Royal Square Novena before you go by getting tips and ratings from other restaurant-goers. With real-life reviews, you can see what other diners loved about 海底捞 Haidilao Hot Pot - Royal Square Novena and book a table with confidence!

5.5/6

324 reviews

Food:Outstanding
Atmosphere:Excellent
Service:Excellent
Value for money:Good value
Waiting time:Very Good
Noise levels:Pleasant
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"Good"
4/6
Alicia L.2 months ago · 6 reviews

Love hai di lao.. Their chicken soup is so comforting and kids are given toys to keep them entertained.

"Excellent"
6/6
Wan Sin L.3 months ago · 2 reviews

great service by professional staff. the staff always go the extra mile to make customer feels welcome

"Excellent"
6/6
AW T.3 months ago · 38 reviews

As good as always. Have been coming to this novena HDL outlet as it is less busy and the service is impeccable. Food quality is consistently good

"Excellent"
6/6
Yun Hao W.3 months ago · 2 reviews

Awesome service and food is fresh! Will be back again!

"Excellent"
6/6
Nigel O.3 months ago · 1 review

Check in was quick and prompt. Great service and food.

"Excellent"
6/6
Andrew K.3 months ago · 1 review

I am a regular here and this particular Hai Di Lao is one of the best in Singapore. It's well run, staffed with happy energy. Thank you for a great experience.

"Good"
4/6
Raquel W.3 months ago · 1 review

The service staff are very helpful and professional. Food is awesome.

"Excellent"
6/6
Jordan K.3 months ago · 3 reviews

Service provided was fantastic as usual, everything went well and had an enjoyable time

"Excellent"
6/6
felicia t.3 months ago · 2 reviews

it was pretty good! everything was ready by the time of my reservation! service is always good!

"Awful"
1/6
Rosalind H.3 months ago · 1 review

Made a reservation online and still had to wait an hour and a half for a table.

"Very good"
5/6
Jenny B.3 months ago · 1 review

Good service. The lady waitress who serve us is very friendly and helpful. She even did a great sauce for me.

"Excellent"
6/6
Divashini R.3 months ago · 1 review

Great food and service as always. Didn’t wait for too long either

"Very good"
5/6
Jarren L.3 months ago · 2 reviews

Celebrated Birthday there, it was a wonderful and good experience. Good to go to royal square outlet.

"Excellent"
6/6
Jarren L.3 months ago · 2 reviews

Good Service, Waitress and Waiter Serve Well. Fantastic and Will go back again

"Very good"
5/6
Shi Yi S.3 months ago · 2 reviews

The food quality always good. My favorite hot pot restaurant to visit.

"Excellent"
6/6
Cecilia T.4 months ago · 12 reviews

We had a wonderful time there. We brought a bottle of red wine along and in the midst of dining, my daughter accidentally toppled and broke her red wine glass. The waitress, Xiao Xue was quick to bring packet of tissue paper to clean the red wine up. She even gave packets of stain remover to my daughter to clean up her handbag and clothes. The broken glass went into the soup and she offered to change the soup for us. She went all the way out to make us comfortable again in this situation. She even gave my daughter a free cold melon drink and some snacks. End of it, she even gave us a discount even though it was no fault of hers. I am just amazed at her service and how Haidilao teach their waitresses to treat their customers. If I am at another restaurant, I don’t think I will be faced with this type of service. I will even need to pay for the broken wine glass!

"Excellent"
6/6
Jian Ding H.4 months ago · 1 review

good service as usual. good good, good environment and people

"Very good"
5/6
Evelyn T.4 months ago · 1 review

When we finished our meal at 6.45pm, it is packed with people. Service is good but the playground is always close.

"Excellent"
6/6
Eunice W.4 months ago · 1 review

We liked the steamboat and the service. The food was Delicious!

"Excellent"
6/6
Agnes L.4 months ago · 1 review

The lady Hua Qing who served our table was just fantastic. Always loved the service at HDL. Food was great as usual too!

"Excellent"
6/6
Huey Chern B.4 months ago · 1 review

Great ambience for birthday, friendly staff, the little effort adds to amazing customer experience for birthday celebration!

"Excellent"
6/6
Jon C.4 months ago · 6 reviews

Always my fav HDL!! Although prices of condiments are now $4.80++ instead of $4++

"Good"
4/6
Sharon T.4 months ago · 6 reviews

Good good and great place to dine as always. A little under staffed as compared to the past. But service staff still tried their best and I appreciated that.

"Excellent"
6/6
Erica L.4 months ago · 4 reviews

Haidilao is my go to hot pot. Their mala is the best!

"Excellent"
6/6
Erica L.4 months ago · 4 reviews

You can’t go wrong with Haidilao. Service and food is good.

"Very good"
5/6
Colin T.4 months ago · 12 reviews

Was there to celebrate my daughter’s birthday. Friendly staff. Will return.

"Excellent"
6/6
Alvin T.4 months ago · 3 reviews

Wonderful experience again at the Royal Square Outlet. The service staff were very attentive and food is great.

"Good"
4/6
Corinne K.4 months ago · 62 reviews

Service is awesome but the wait to get a table even thought u made a booking was about 45 mins on a Sunday for dinner.

"Excellent"
6/6
Ding geng N.4 months ago · 15 reviews

Very satisfying visit. Always happy to done at hai di lao. Excellent place. Always a joy to come bacj

"Excellent"
6/6
Ding geng N.4 months ago · 15 reviews

Very satisfying visit. Always happy to done at hai di lao! One of the best outlet

"Excellent"
6/6
Ding geng N.4 months ago · 15 reviews

One of the best outlet. Been to quite a few and always come back to here

"Excellent"
6/6
Ang Dajie Y.4 months ago · 24 reviews

Our favourite place to gather for good quality food and good service. Have enjoyed ourselves each time when we visited this outlet. Will visit again.

"Very good"
5/6
K Y.4 months ago · 1 review

OK. Good . We will visit again next tiem Thank you!

"Excellent"
6/6
Jaxling C.4 months ago · 1 review

Always the best! No waiting that’s matter to me and my family

"Very good"
5/6
Irene L.4 months ago · 1 review

As my friends and I reached the front desk, the staff very quickly located our booking. Waited a short while for another staff to bring us to our table. What is amusing was that the staff pointed out the restrooms to us as we walked along the corridor. I want to commend your people for being attentive and thoughtful, obviously from proper training. I used to wonder why Haidilao restaurants are so well patronised. Having been to the one at Plaza Singapura and Royal Square just yesterday, I can appreciate why patrons enjoyed being pampered with the visit. Well done!

"Excellent"
6/6
Serene C.4 months ago · 1 review

Thee food the staff and service is good we enjoy it.👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

"Excellent"
6/6
Brian T.4 months ago · 2 reviews

as usual, food is always great. there was a mini new years celebration so it made the dinner more memorable

"Excellent"
6/6
Jeslyn C.4 months ago · 3 reviews

Service was good, environment is nice and staff was friendly

"Excellent"
6/6
Grace N.4 months ago · 4 reviews

Good manicure excellent service, there’s ongoing buffet promo if you go for 2

"Excellent"
6/6
Flora W.4 months ago · 1 review

It’s a good experience. Food tasted good. Service is excellent.

"Very good"
5/6
Jeffrey S.4 months ago · 1 review

Very friendly as usual, great to dine and celebrate birthday

"Excellent"
6/6
Corinne K.4 months ago · 62 reviews

Service was just awesome. Celebrated my early birthday and they gave us a tiny chocolate cake. Yums

"Excellent"
6/6
kennly n.4 months ago · 1 review

Awesome service and staff is helpful with the set menu

"Excellent"
6/6
Clare L.4 months ago · 12 reviews

Attentive service and amazing food as always. Highly recommended to visit this outlet!

"Very good"
5/6
Tze-Ing L.4 months ago · 1 review

As always, there’s good service and food here. Thank you!

"Excellent"
6/6
Nicole A.5 months ago · 30 reviews

Great and friendly staff :) good food and will visit again thank you

"Excellent"
6/6
Kym W.5 months ago · 30 reviews

Very good service but busy weekend . Kids like the free snacks.

"Good"
4/6
Mel L.5 months ago · 2 reviews

Always great service from the staff. Love the window seat too

"Very good"
5/6
Vincent T.5 months ago · 2 reviews

The service was great as usual. Our only gripe was that the bowls and plates were too small.

"Excellent"
6/6
Elizabeth L.5 months ago · 4 reviews

Yummy and good buffet deal during the period I was there

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