海底捞 Haidilao Hot Pot - Royal Square Novena

Waited for 2 hours for a seat, but service staff were all really nice

Much better experience than my first time here at the Novena outlet.

Off peak dining means fewer/less attentive/inexperienced staff. Our soup never got topped up, the used bowls and plates piled up… no noodle man in sight. Wanted iced water but she only gave room temp water. Had to ask again and said need to have ice cubes.. Don’t get the tomyum broth. Otherwise, everything was good as usual.

Staff who served our table was friendly and attentive. It was less crowded than I thought considering its a saturday. No waiting time at all even if you walk in. Hence noise level was low. Love the vibe. Their new product on the menu, the deep fried milk roll and fried ice.cream were good too.

Great experience :) friendly service and would highly recommend thank you :)

Friendly service and always a good experience thank you :) will come again

Terrible. Don't waste time, money and energy. Hopeless poor service

Great & wonderful dining experience! Friendly customer service and good service.

Food is good and the staff is friendly and nice

This is a great HAIDILAO outlet. Super good service and food!!

Nice as usual when we've visited last time. Nice food and good service. We love and big fan of Hai di Lao

Queue was long but food quality and service is good

They forget to mention that those special price dishes requires staff to help us order. But they quickly do service recovery and give me dist and $6 dish vouchers

Overall is good! Food are nice! Staff also cheerful! Niceee!

Staff is nice and friendly, they even have free fruit plate for gold members which other outlets didn’t informed/gave us the free dish

The food was ok but the service was not as good compared to Bedok Mall. The manicurist on duty refused to call the customers promptly and delayed on purpose.

have a good experience there with my family will come again

Overall ok But waiting time a little tooooo long Staff is quite attentive Thank you

The service at the restaurant was amazing… only negative feedback is the venue carpark.

Great location, good food, excellent service! Highly recommended outlet to have your HDL fix

Waited for very long for our rice. Alerted three times to the crew to get out rice. Each time waited another ten to fifteen minutes.

The service staff was patient and helpful. This outlet provides nail service which was what I like.

The service staff were very attentive and responsive to our needs.

A happy visit. Service staff was exceptionally cheerful and happy to servce.

Always the go to if the family wants to have steamboat.

Excellent service from the staff which make the dining experience great.

The service was good and effcient. The food was also up to standard.

Good service as always, didn’t have to wait for a table with a reservation being made at 7pm.

Perfect as usual. Staff were attentive even during peak hour.

Great service, great layout, they have a dessert bar too

Good service and food. Nice experience and great family time.

Very prompt service. Food was great. Overall was a great experience.

Great stuff and wonderful service! Thank you for the amazing experience

Great servis, fruits were nice, food was good yes yes

😋😋, staff is friendly, his service is good 👍 👍

great variety and traditional environment. will love to came back but empty stomach haha

We were served by one attentive & friendly staff 蒋风芝, her service did fascinate us, keep up the good work, thanks!!

Soup and food is good but Tom yum soup too spicy. 🥵 Should have sotong balls or prawn balls as well to make it have more varieties.

the food is nice but service unlike the usual, not really up to our expectations

Love that the shop is consistently good - in terms of food and service. They’ve got free desserts booth. They also have got discount for working people dining on weekdays!