As my friends and I reached the front desk, the staff very quickly located our booking. Waited a short while for another staff to bring us to our table. What is amusing was that the staff pointed out the restrooms to us as we walked along the corridor. I want to commend your people for being attentive and thoughtful, obviously from proper training. I used to wonder why Haidilao restaurants are so well patronised. Having been to the one at Plaza Singapura and Royal Square just yesterday, I can appreciate why patrons enjoyed being pampered with the visit. Well done!

Thee food the staff and service is good we enjoy it.👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

as usual, food is always great. there was a mini new years celebration so it made the dinner more memorable

Service was good, environment is nice and staff was friendly

Good manicure excellent service, there’s ongoing buffet promo if you go for 2

It’s a good experience. Food tasted good. Service is excellent.

Very friendly as usual, great to dine and celebrate birthday

Service was just awesome. Celebrated my early birthday and they gave us a tiny chocolate cake. Yums

Awesome service and staff is helpful with the set menu

Attentive service and amazing food as always. Highly recommended to visit this outlet!

As always, there’s good service and food here. Thank you!

Great and friendly staff :) good food and will visit again thank you

Very good service but busy weekend . Kids like the free snacks.

Always great service from the staff. Love the window seat too

The service was great as usual. Our only gripe was that the bowls and plates were too small.

Yummy and good buffet deal during the period I was there

Nails wait was a bit long but it’s a hotpot place anyway 🤣

Always a good time at haidilao novena, they have everything I like

Good food always. Service is also excellent and great here

It was enjoyable experience and less crowded than some of the other locations. Will return again. Staff where nice, friendly and helpful.

HDL never fail me to impress me. Thanks to Yuki for her excellent service.

was great, got our table on time as expected! didn’t have to wait

Hdl provides excellent service, clean and presentable tablewares; repleteCwith your own table's wet and dry tissues plus disposable ,box. The ambience is upper end but the feel is almost egalitarian! It's a unique feeling. This particular one at Royal Novena comes with a window garden view, which I can only get at 'attas' Japanese restaurant like Nobu (Four Seasons) or Keyaki (Pan Pacific). Kudos for their location!

Haidilao was great with normal service provided. Staff wasn’t very attentive

Great service as always! Enjoyed the tomato soup base and mushroom side

Very friendly customer service. Kids friendly place for kids to enjoy

great place and good service with lots of choice of sides

Good customer service, food and environment are nice, will come again

Great customer service and the Chinese Fried Dough with salted egg is amazing!

Excellent customer service. Food was delicious as usual. Will come back again soon.

A great bday meal n great atmosphere on this day 520

We were 15 mins earlier and waited for about 30 mins before we were shown to our table. As usual, food and service were good!

I was quite disappointed with the service standard provided by the waitress who served us at table 51. She was quite rude and only look after tables she prefers, and we had to prompt her quite a few times for our missing orders or clearing the empty plates etc. Other branches are more prompt in the service compared to novena

No queues during lunch, escorted right in. Food quality is great!

They gave us the VIP room due to the amount of people we had. It was a great experience

Service staff was apologetic that we had to wait long for our food. Very courteous. Good service from her.

it is a good place but need to avoid dinner on weekends as it would be too crowded

came for birthday celebration. excellent service, good value. would come back again.

Love the service provided and I always come back to this branch!

Good service. Good environment. Good food. Enjoyed my time today!

Always a pleasure to visit HDL. Great place to celebrate my loved ones Birthday.

Great service at this HDL branch. Can get quite crowded.

Great service good food and nice steamboat. Costly though, but recommended

Lovely meal. Repeated visit. Family including children loved all the food.

my favourite outlet at HDL. the staffs always welcome with a smile and porridge is the best among all outlets

Staff were very friendly and nice. Good for small gathering

Ok but the wait for my confirmed table was very long. An hour wait!

Waited for 2 hours for a seat, but service staff were all really nice

Much better experience than my first time here at the Novena outlet.

Off peak dining means fewer/less attentive/inexperienced staff. Our soup never got topped up, the used bowls and plates piled up… no noodle man in sight. Wanted iced water but she only gave room temp water. Had to ask again and said need to have ice cubes.. Don’t get the tomyum broth. Otherwise, everything was good as usual.