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Read reviews about Charcoal Thai - NEX here! All reviews have been written by Quandoo users that have already booked and eaten at Charcoal Thai - NEX. We try to be as transparent as possible by providing you with real guest experiences. Find out what other diners are saying about Charcoal Thai - NEX.
Understaffed and long wait to get served. Will not go back again.
Ingredients and drinks were quickly served. Will come back again.
We would rate this 0 if it was an available rating.The service was horrible - some items were not available anymore but they didn't let us know, despite us ordering the same items twice. When we asked the waiter why they didn't let us know, he told us that's the only thing that's not available and stormed off. When we asked another waitress, she then started to tell us what were not available. 5 items were not available, not just one. They also gave us items that we didn't order - waste of food. Bell for service but took a long time for them to respond (restaurant wasn't crowded). Charcoal-thai doesn't use charcoal! Surprise surprise! We felt cheated. Marinated meat tasted powdery and were unevenly marinated. Drinks were very diluted, had to stick to canned drinks. Prawns tasted good but that's really about it. So many other options out there with better quality - food and service!
Average food at reasonable rate. Lack of service staff but they are friendly. Cooked food are not replenished. Their chilli sauce and thai milk are nice.
Pleasant surrounding and staff friendly. Paying 40 cents for a piece of wet paper towel is ridiculous and should be waived!! Charging 1 dollar for a glass of tap water is also ridiculous and should not even be listed in the menu!!
only 2 waitress serve for whole outlet! Wait almost half an hours just get our drinks after we called waitress several times. Feel pity for that 2 waitress.
too little staff and the restaurant was very crowded. so service was very slow. food taste average. had 30% discount off with safra card, but must be paid in cash.
The food is nice and have lots of variety. The waiting time is longer than expected, as I think is due to lack of manpower.
Service was slow as it looks like only two staff were working. Was made to pay for unreasonable surcharge for Mother's Day which was not indicated on the vouchers we purchased.
The choices of cooked food is less . The service is nice and the staff is helpful and friendly . The ventilation need to be improve