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餐廳
Singapore
Serangoon
Charcoal Thai - NEX
Charcoal Thai - NEX 評價

Charcoal Thai - NEX

泰式

主菜價格約為SGD 10

Photo of restaurant Charcoal Thai - NEX in Serangoon, Singapore
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63 Charcoal Thai - NEX Reviews

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3.9/6

63 項評論

3.9/6

63 項評論

食物質素:好食
環境:舒服
服務質素:宜人
抵食程度:抵食
等候時間:
聲量:正常
69
516
413
313
26
16
最近
  • 最近
  • 最高評分
  • 評價最低
"可怕"
1/6
Melvin L.6 years ago · 7評論

Understaffed and long wait to get served. Will not go back again.

"優秀"
6/6
Reuben W.6 years ago · 1評論

Ingredients and drinks were quickly served. Will come back again.

"可怕"
1/6
jasmine t.6 years ago · 1評論

We would rate this 0 if it was an available rating.The service was horrible - some items were not available anymore but they didn't let us know, despite us ordering the same items twice. When we asked the waiter why they didn't let us know, he told us that's the only thing that's not available and stormed off. When we asked another waitress, she then started to tell us what were not available. 5 items were not available, not just one. They also gave us items that we didn't order - waste of food. Bell for service but took a long time for them to respond (restaurant wasn't crowded). Charcoal-thai doesn't use charcoal! Surprise surprise! We felt cheated. Marinated meat tasted powdery and were unevenly marinated. Drinks were very diluted, had to stick to canned drinks. Prawns tasted good but that's really about it. So many other options out there with better quality - food and service!

""
4/6
Pei xuan christy L.6 years ago · 1評論

Average food at reasonable rate. Lack of service staff but they are friendly. Cooked food are not replenished. Their chilli sauce and thai milk are nice.

"平平"
3/6
Francis W.6 years ago · 1評論

Pleasant surrounding and staff friendly. Paying 40 cents for a piece of wet paper towel is ridiculous and should be waived!! Charging 1 dollar for a glass of tap water is also ridiculous and should not even be listed in the menu!!

"糟糕"
2/6
PEGGY F.6 years ago · 1評論

only 2 waitress serve for whole outlet! Wait almost half an hours just get our drinks after we called waitress several times. Feel pity for that 2 waitress.

"平平"
3/6
Alvina N.6 years ago · 1評論

too little staff and the restaurant was very crowded. so service was very slow. food taste average. had 30% discount off with safra card, but must be paid in cash.

""
5/6
Ryan T.6 years ago · 1評論

The food is nice and have lots of variety. The waiting time is longer than expected, as I think is due to lack of manpower.

"糟糕"
2/6
Sin Hwee T.6 years ago · 4評論

Service was slow as it looks like only two staff were working. Was made to pay for unreasonable surcharge for Mother's Day which was not indicated on the vouchers we purchased.

""
5/6
Chloe C.6 years ago · 2評論

The choices of cooked food is less . The service is nice and the staff is helpful and friendly . The ventilation need to be improve

"平平"
3/6
Constance A.6 years ago · 1評論

Definitely under staff.. cleanliness needed much improvement.. Waitress too busy for anything.. unlikely for any re visit or refer anyone.. :( all the best yo

"平平"
3/6
Wendy A.6 years ago · 22評論

Food and service can be improved. Hard to get any waiter / waitress cause the table bell is not working. . . . . .

"平平"
3/6
Sing Yong T.6 years ago · 1評論

The restaurant is too crowded for the number of service staffs. Requests are not attended to promptly. Will not go back again during peak hours.

""
4/6
Ang K.6 years ago · 1評論

Variety for the dinner buffet is quite limited. But food is fresh here especially the prawns and fish fillet. But service could be better. It would be great if the air conditioning is stronger.

"平平"
3/6
Joanna G.6 years ago · 1評論

No individual chimneys...sofa seat was ripped open, sponge bursting....poor maintenance. Service was not fantastic too. Had to wait to start the mookata and also for them to add soup. IN the end they left the kettle of soup base at our table.

""
5/6
RAYMOND C.6 years ago · 1評論

The food is ok, but service need to improve. The service staff attitude and smile needs to be there. There is a light at the entrance of the restaurant that goes off and on itself, quite distracting.

"糟糕"
2/6
Edwin AC M.6 years ago · 1評論

only 2 waitress in the restaurant. food is limited in supply.Very slow in replenishing empty cooked dishes. when u say is buffet mean u help yourself instead of had to order the food .

"優秀"
6/6
yap j.6 years ago · 1評論

Good and nice will like to go again 👍👍 good

"平平"
3/6
Anna L.6 years ago · 1評論

I bought Fave voucher when dining on last sat and was not understand on my bill. I was told to add on the collagen soup was $10, additional 4 pax of free-flow drink at $3.50 each then additional I have ordered a plate of Wagya Beef which cost $19.95. When making payment at the counter, I was told there is a additional of $2 each weekend dining which I am also fine with it but only thing I do not understand is how it work out to the final bill of $79++ (almost $80.00) after deducting my Fave voucher for 4 pax buffet. The cashier actually waived something out of the bill till $68++ after I have questioned her but it seem more correct after I have calculated those additionals bill. So my concern is the billing does not seem accurate and it probably work out almost the same amount if I walk in for dining instead buying the voucher. Total I spend around $137.00 incl of Fave voucher.

""
4/6
Z G.6 years ago · 16評論

Food was okay for the price. And relatively efficient service

"優秀"
6/6
Christina C.6 years ago · 1評論

YOUR STAFFS WERE HELPFUL. wE INFORMED THEM THAT THEY HAVE BOOKED OUR ORDER WRONGLY AND THEY HAVE IT RECTIFIED IMMEDIATELY. bILL WAS NOT CORRECT AND WAS CORRECTED THEREAFTER. tKS

""
5/6
Chee K.6 years ago · 1評論

Food was decent service was ok as waiters and waitresses were friendly. Environment is pretty rowdy hence also good for family. Price for lunch buffet was worth

""
5/6
Wendy C.6 years ago · 1評論

cheap and nice mookata. nex branch is better environment than other branches they can still serve in Charcoal if you want but need to wait longer.

""
5/6
Melissa G.6 years ago · 1評論

Food was not bad. But not worth the price i guess. Limited food selections. But still alright i guess. That's all i have to say.

""
5/6
Hazel Y.6 years ago · 2評論

Set for 2 was very worthwhile. Lots of ingredients and value for money. However, they did not tell us the crackers they served us was not complimentary and ended up charging us for it.

""
5/6
Julie A.6 years ago · 1評論

The price is cheap, drink is free flow if you top up 3.90 which is not bad. On top of that, there are still discount when there is a ongoing student rate promotion. But service need to improve. They are definitely short handed.

""
4/6
Mei Mei O.6 years ago · 1評論

Staffs very friendly with good service. We bought lunch set from Q10 with $9.9 net. Foods ok. Big portion and good for 2 sharing. Drinks not included.

""
5/6
Jaysun C.6 years ago · 1評論

Outlet staffs were very helpful and responsive. Furniture bench is abit too worn off, need some upgrade on the seatings cushion. As for food buffet, quite limited choices on certain marinated meat and food listing.

"平平"
3/6
Iris C.6 years ago · 1評論

Waitress at first said we have to pay extra $2 per pax but when I pressed later for reason, she said no need to pay anymore. She seemed to have caught a cold and brushed her hand against her nose when taking orders. Hope she washed her hands when serving us. Anyway, no harm done luckily. Buffet price does not include drinks, not even plain water. Food so so

"優秀"
6/6
Jacelyn N.6 years ago · 1評論

Rather affordable buffet dinner! You only needed to pay extra $3.50 for the free flow drinks (excluding alcohol and coconut). Their Thai milk tea is very refreshing, and the taste isn't heavy at all. I went through at least 3 cups of that! Food was fresh as well! Had a really good time there!

"優秀"
6/6
I Ling T.6 years ago · 1評論

Nice food. The part timer need pay more attention to customers in needs thought. But overall, I had enjoyed my dinner at charcoal Thai nex.

""
4/6
Wei Lian T.6 years ago · 1評論

Food quantity is quite good for the price. Food quality is acceptable. But, waited quite a while for the service as there was a miscommunication betwren 2 of the staff. Overall, recommended if there are promotions.

"可怕"
1/6
Yuen Che C.6 years ago · 1評論

Understaffed. Slow service. Wrong food. Had to self service like cutlery and return empty used plates. Repeated request before refilling the gas canister for stove.

"糟糕"
2/6
Jean C.6 years ago · 2評論

Service was pretty slow, understaffed. Food was average. Meat and seasoning was not good. Sauces were a little on the salty end and drinks were too sweet. Will not go again.

""
5/6
Michelle L.6 years ago · 1評論

value for money. I wished the waitress could have informed me that they charge additional 80c for the Fave coupon, the tissue and the crackers. Overall, a nice experience.

""
4/6
Richard L.6 years ago · 1評論

Overall we have enjoyed our experience and service provided by staff.However the choices of menu is not so variety.Manpower seems not sufficient during peak hour.Could be improve.

"平平"
3/6
Hwee Peng N.6 years ago · 1評論

Food is ok Ambience - very noisy because student meal is really cheap and a lot of students patronize Has to pay extra for free flow of drinks - but it’s worth it

"糟糕"
2/6
Pan W.6 years ago · 1評論

The choices are really limited, Understaff, mediocre service. Top up $10 more and you would get a really decent mookata else where. Ninja cheese mookata, ninja story, siam mookata etc etc. anywhere but here really.

""
5/6
CK O.7 years ago · 1評論

First time eating here. Have eaten similar style steamboat-cum-BBQ in Bangkok at BBQ Plaza. The restaurant is clean. Definitely value for money. Will consider eating there again.

""
4/6
Anna C.7 years ago · 1評論

The meat was bland as it was not marinated. Most diners were not billed for plain water but not Charcoal Thai. The aircon was not cool enough for diners as grilling form part of dining.