Charcoal Thai - NEX

Everything was good! A very good place to dine in.

Understaffed and long wait to get served. Will not go back again.

Ingredients and drinks were quickly served. Will come back again.

We would rate this 0 if it was an available rating.The service was horrible - some items were not available anymore but they didn't let us know, despite us ordering the same items twice. When we asked the waiter why they didn't let us know, he told us that's the only thing that's not available and stormed off. When we asked another waitress, she then started to tell us what were not available. 5 items were not available, not just one. They also gave us items that we didn't order - waste of food. Bell for service but took a long time for them to respond (restaurant wasn't crowded). Charcoal-thai doesn't use charcoal! Surprise surprise! We felt cheated. Marinated meat tasted powdery and were unevenly marinated. Drinks were very diluted, had to stick to canned drinks. Prawns tasted good but that's really about it. So many other options out there with better quality - food and service!

Average food at reasonable rate. Lack of service staff but they are friendly. Cooked food are not replenished. Their chilli sauce and thai milk are nice.

Pleasant surrounding and staff friendly. Paying 40 cents for a piece of wet paper towel is ridiculous and should be waived!! Charging 1 dollar for a glass of tap water is also ridiculous and should not even be listed in the menu!!

only 2 waitress serve for whole outlet! Wait almost half an hours just get our drinks after we called waitress several times. Feel pity for that 2 waitress.

too little staff and the restaurant was very crowded. so service was very slow. food taste average. had 30% discount off with safra card, but must be paid in cash.

The food is nice and have lots of variety. The waiting time is longer than expected, as I think is due to lack of manpower.

Service was slow as it looks like only two staff were working. Was made to pay for unreasonable surcharge for Mother's Day which was not indicated on the vouchers we purchased.

The choices of cooked food is less . The service is nice and the staff is helpful and friendly . The ventilation need to be improve

Definitely under staff.. cleanliness needed much improvement.. Waitress too busy for anything.. unlikely for any re visit or refer anyone.. :( all the best yo

Food and service can be improved. Hard to get any waiter / waitress cause the table bell is not working. . . . . .

The restaurant is too crowded for the number of service staffs. Requests are not attended to promptly. Will not go back again during peak hours.

Variety for the dinner buffet is quite limited. But food is fresh here especially the prawns and fish fillet. But service could be better. It would be great if the air conditioning is stronger.

No individual chimneys...sofa seat was ripped open, sponge bursting....poor maintenance. Service was not fantastic too. Had to wait to start the mookata and also for them to add soup. IN the end they left the kettle of soup base at our table.

The food is ok, but service need to improve. The service staff attitude and smile needs to be there. There is a light at the entrance of the restaurant that goes off and on itself, quite distracting.

only 2 waitress in the restaurant. food is limited in supply.Very slow in replenishing empty cooked dishes. when u say is buffet mean u help yourself instead of had to order the food .

Good and nice will like to go again 👍👍 good

I bought Fave voucher when dining on last sat and was not understand on my bill. I was told to add on the collagen soup was $10, additional 4 pax of free-flow drink at $3.50 each then additional I have ordered a plate of Wagya Beef which cost $19.95. When making payment at the counter, I was told there is a additional of $2 each weekend dining which I am also fine with it but only thing I do not understand is how it work out to the final bill of $79++ (almost $80.00) after deducting my Fave voucher for 4 pax buffet. The cashier actually waived something out of the bill till $68++ after I have questioned her but it seem more correct after I have calculated those additionals bill. So my concern is the billing does not seem accurate and it probably work out almost the same amount if I walk in for dining instead buying the voucher. Total I spend around $137.00 incl of Fave voucher.

Food was okay for the price. And relatively efficient service

YOUR STAFFS WERE HELPFUL. wE INFORMED THEM THAT THEY HAVE BOOKED OUR ORDER WRONGLY AND THEY HAVE IT RECTIFIED IMMEDIATELY. bILL WAS NOT CORRECT AND WAS CORRECTED THEREAFTER. tKS

Food was decent service was ok as waiters and waitresses were friendly. Environment is pretty rowdy hence also good for family. Price for lunch buffet was worth

cheap and nice mookata. nex branch is better environment than other branches they can still serve in Charcoal if you want but need to wait longer.

Food was not bad. But not worth the price i guess. Limited food selections. But still alright i guess. That's all i have to say.

Set for 2 was very worthwhile. Lots of ingredients and value for money. However, they did not tell us the crackers they served us was not complimentary and ended up charging us for it.

The price is cheap, drink is free flow if you top up 3.90 which is not bad. On top of that, there are still discount when there is a ongoing student rate promotion. But service need to improve. They are definitely short handed.

Staffs very friendly with good service. We bought lunch set from Q10 with $9.9 net. Foods ok. Big portion and good for 2 sharing. Drinks not included.

Outlet staffs were very helpful and responsive. Furniture bench is abit too worn off, need some upgrade on the seatings cushion. As for food buffet, quite limited choices on certain marinated meat and food listing.

Waitress at first said we have to pay extra $2 per pax but when I pressed later for reason, she said no need to pay anymore. She seemed to have caught a cold and brushed her hand against her nose when taking orders. Hope she washed her hands when serving us. Anyway, no harm done luckily. Buffet price does not include drinks, not even plain water. Food so so

Rather affordable buffet dinner! You only needed to pay extra $3.50 for the free flow drinks (excluding alcohol and coconut). Their Thai milk tea is very refreshing, and the taste isn't heavy at all. I went through at least 3 cups of that! Food was fresh as well! Had a really good time there!

Nice food. The part timer need pay more attention to customers in needs thought. But overall, I had enjoyed my dinner at charcoal Thai nex.

Food quantity is quite good for the price. Food quality is acceptable. But, waited quite a while for the service as there was a miscommunication betwren 2 of the staff. Overall, recommended if there are promotions.

Understaffed. Slow service. Wrong food. Had to self service like cutlery and return empty used plates. Repeated request before refilling the gas canister for stove.

Service was pretty slow, understaffed. Food was average. Meat and seasoning was not good. Sauces were a little on the salty end and drinks were too sweet. Will not go again.

value for money. I wished the waitress could have informed me that they charge additional 80c for the Fave coupon, the tissue and the crackers. Overall, a nice experience.

Overall we have enjoyed our experience and service provided by staff.However the choices of menu is not so variety.Manpower seems not sufficient during peak hour.Could be improve.

Food is ok Ambience - very noisy because student meal is really cheap and a lot of students patronize Has to pay extra for free flow of drinks - but it’s worth it

The choices are really limited, Understaff, mediocre service. Top up $10 more and you would get a really decent mookata else where. Ninja cheese mookata, ninja story, siam mookata etc etc. anywhere but here really.

First time eating here. Have eaten similar style steamboat-cum-BBQ in Bangkok at BBQ Plaza. The restaurant is clean. Definitely value for money. Will consider eating there again.

good food and great service for the staff. they were pro active to our needs as we were with young children. Looking forward to going back there again soon.

The meat was bland as it was not marinated. Most diners were not billed for plain water but not Charcoal Thai. The aircon was not cool enough for diners as grilling form part of dining.

Cooked food is not attractive. Unlike those on menu. Example suppose to be prawn fried rice, turn out to be fish cake fried rice. Mee goreng is not fresh.

The food portion was sufficient for 2 pax. Staff were friendly and helpful. Black pepper chicken is nice. Pork is not so tasty. Overall good experience.

Services is quite bad. Staff responded slow. Quite a few foods choices out of stock, limited choices. Have been calling to this outlet, they never pick up phone call.

Good service provided, allowed us to have a clean table to celebrate a birthday party, quick service on the delivery of the food ordered also.

Food is good. Price is excellent using Groupon. Enjoyed our mookata meal. Worth a visit. Service is good too. Staff bring whatever we requested. Surely recommend others to visit.

Restaurant didn't have a record of my reservation. Other that that, food was good and affordable. Cheese Mookata was nice and they give complimentary desert

Service personel was rather unwilling to serve, and food was average. Price was rather expensive toos. Wouldnt consider unless have good deals & promotions offered.

Visited on a Saturday night. Quite crowded as expected. We could still use Groupon for set dinner. Quality is ok considering the very reasonable price!