Very pricey although the mala milk soup is superb and the chicken soup is good. The mushroom appetiser was great, very tasty and the chilli oil bland well with the taste. The beancurd dessert is smooth and silky. Great appetisers and condiments.

Feeling going back to home, very grateful experience for the waitress

Always a great place for hotpot cravings. Service is excellent and food quality is good, will definitely come back again.

Friendly service and great experience every time. Would come back again. Thank you

Good service, good food, good location, everything is good ya

Nice environment, friendly and efficient staff. Food very fresh and delivered promptly.

Not sure if it’s only this outlet that has a dessert table with cakes and I took their aiyu jelly. It’s quite nice. My friend asked for extra sweets and they looked like they were rationing it. Food was good as usual!

Did not have to wait long to get in. Service was brisk but could be more attentive. Food quality was good as usual

Wonderful dining experience!! Will definitely visit again!!! Staff are kind and helpful!!!!

Good service as expected from HDL staffs. No exception in this outlet!

Super super crowded so wait times were long. However the service overall was really good!

Nice food, love it will go again. Thanks a lot.

Waiting time was 2h even with my reservation. Food was very good but slightly pricey. Service excellent. But unfortunately that does not make up for the waiting time

Always our favourite steambot outlet at Novena, staff was superb with impeccable service. Food was fresh and the condiment bar with fruits and desserts were great! Highly recommended

This outlet is our usual go to place for hot pot 👍

Great as usual. Yummy food and very friendly service thank you

Good service but could be better for haidilao. Loved the ambience at this location and also there is free parking!

Staff was friendly towards the kids and provided toys for them to play

Awesome vibe and good staff service, variety of food and drink

Always good as usual. The normal HDL standard you know.

Good experience, no waiting time and food was up to expectations. Friendly staff too!

Service is as pleasant as usual. Happy with the food.

good serving and dishes and open till late for aupper

As good as ever. Always our to-go hai di lao outlet

very lovely place to eat, very friendly staff that goes out of their way to do things

One of my fave HDL branch. Good location, great service as always and fish is on point.

super crowded branch but overall very well managed & organized too

Booked for my friends. They all agreed that the scenery from this outlet is quite nice!!! The staff are very welcome and reponse promptly.

Make the booking for my extended family. The experience is always nice and happy to be back there. Will be there again soon. Thank you.

One of my favourite outlets. Friendly staff and fresh food always.

Happy dining in Haidilao! Fresh food and excellent service. Accidentally dropped my diamond earring in the restaurant and the staff managed to find it and safe keep for me! Thumb up!

Been there more than 3 times. Always nice to be back there. Will be there again soon. Thank you.

Good service and excellent food taste, free car park for dine in customer

always good to be at Hai Di Lao for dinner

as usual HDL is the great place for steamboat. love their service and food as well

Not my first visit to Haidilao Novena, and so far it's still one of the best HDLs that I've been around in Singapore

Ask repeatedly to top up the chili powder at the condiment station but the staff just kept me hanging there... Can't feel their enthusiasm and interest to serve the customers

Best outlet as always. Quality service and attentive while waiting!

Nice environment on top of the usual good service. One of my favorite outlet.

Restaurant was a tad noisier than other HDL but service is good as usual.

My usual go-to hai di lao outlet. Great service and not so crowded, even on weekends

The visit to HDL has always been pleasant. My boy saw the Changing Face performance and was mesmerized by it.

Restaurant on the 6th floor. Free parking available for diners. Please reserved before coming as place can get quite packed

very good service. quiet and relaxing atmosphere on a weekday afternoon.

nice place with discounted parking charges! usual friendly service staff

Nice haidilao restaurant in novena, dependable good hotpot. First time I had challenges finding parking during lunchtime and had to park next door

Service was bad because waitress kept asking us to finish the food on our table so that she can clear the food from trolley. Also, she chided us for not telling her that we are having a birthday celebration that was meant as a surprise. Probably the worst hdl experience.

As usual, it is always good. Been here so many times.

The ingredients were fresh. If you're looking for a no-frills hot pot experience with a focus on quality ingredients, this place is worth a visit.

An exceptional experience where the outstanding service truly shone. The attentive and friendly staff made the meal more enjoyable. Additionally, they introduced a new dessert table, featuring a range of sweet treats.