海底捞 Haidilao Hot Pot - Downtown East

Managed to enter the restaurant right when we arrived there. There was still sufficient variety of condiments available considering it being a normal weekday.

service not up to standard as compared to other HDL shops. most requests are service self service. given a very warm seat, no Aircon ventilation. no freebies. no additional services.

Love my visit there as always such that I’ve lost count of it!

Food was good, and service staff were extremely attentive! Great!

The promotion was great. Worth going again. Seen you soon.

Unable to book slots after 6.30pm. Had to wait quite long before we were seated.

It’s rather pointless to make a reservation since we can’t even enter the restaurant at the appointed time. Booked a table for 4 at 730pm. Arrived there and told me there is 15 tables in front of mine. Gave us a number but didn’t want to reveal what was the current table number being called. Asked about the average waiting time before our turn and waiter said 1.5h. We have a kids with us and can’t afford to wait so long. Disappointed and walked off to other restaurants. Called me at 9:10pm and said my table is ready. I would feel that if restaurant is unable to fulfil the time slot, it will be better not to open up reservation. What I observed is that they would always take in walk in customers at around 5-6pm (ofc it makes sense for biz) but by doing that, everyone has to wait. Not angry but just disappointed.

love the foods and their service, a place that good for family gathering

Always enjoy the vibrant and fun atmosphere ! Service staff are always enthusiastic and ready to help. The food selection is always fresh and the spread is good. Always coming back for more!

nice food, wonderful promotion on pork slice. will come again.

service standard dropped. staff can't see me raising hand and ask for help even she's looking in my direction. have to ask for help many times cause the noodles I asked to be serve was not serve even after I finished my meal.

We were upgraded to the VIP room and service is superb. Thanks HDL team. What a lovely experience for the whole family.

staff was nice and throughout the whole meal, we all enjoyed ourselves

the service was superb and the staff was very on the ball

Celebrating friend’s birthday! Staff service is good and manager service is good too, will come back again. Thank you.

Bring in laws to try. It their first time and they like it. Service is good and foods is good too. Thanks.

Was able to get a seat right after entering the outlet even though my reservation was stated to be for priority queue. Great service as always!

Great service. We especially like the so-fish-ticated soup broth

First time went to this brunch, Enjoy the service, nice food and good view

Service wasnt up to expectations. We had to request for things and staff didnt look interested

Haidilao’s service is always top notch. Great selection of food and broth.

Made a priority queue reservation and got seated right away

Excellent service. Staff were friendly and ensured diners had a great experience at HDL.

Great food and serving. Staff very helpful and takes a lot of initiative to serve.

Very good, enjoyed my time here. Soup was great, food was great.

wonderful experience. went to a few different branches and this is one of the best!

Hassle free booking. Got in within 5mins although my booking was just for priority queuing.

Great selection of food and very attentive staff made for a great experience always!

Delicious and fantastic as always. Love the food and experience

Very disappointed. This time my friend was very angry. Feel sad.

Staff service was awesome and outstanding. Haidilao never fails to offer outstanding customer service. Keep it up.

No hassle booking via this platform! Always able to get my seats fast!

fantastic service and food, will be back here again with

All of the staff were very pleasant and helpful for my visit. Will definitely visit here again! (:

great comfort and delicious food on rainy day with excellent services

New milk mala soup is not bad quite nice. Drinkable at least not so spicy. Love the mala mushroom 🍄

good service and kids friendly . Happy to visit again. Kkk

One of the better HDL restaurants to visit as waiting time is shorter with reservations

I went there pretty late at night, so there wasn’t a lot of people. It was relatively quiet and the service at downtown east was also good! The waitress who served me helped bring the dishes to our table even though the dishes were served right to the side of our table with the robot. She’s also attentive to check if we needed to add soup and also said we could bring home more soup if we want to 😂 The atmosphere was very nice and cozy , pairing it with the low noise level at night. Very enjoyable meal! However the price can be quite steep for the food choices offered. I guess you are paying for the service! Other than that, i enjoyed my meal here!

Good experience and will come again. I would like to share this with my friends!