海底捞 Haidilao Hot Pot - Sun Plaza

excellent service as always. friendly and warm service staff. good food variety

always a good experience at haidilao. ok with the service.

Staff are super friendly. Good service provided. Food best as usual

good experience and would definitely go back again to eat

amazing atmosphere to celebrate the new year, good food will definitely be back again.

Repeat visit, food quality is good no change even though has been here for years.

Pretty satisfied with both the service and ambience of the place!

We are happy with both the service and ambience there!

good service as usua, will.come again to visit this outlet

Good food good vibe and the friendly staffs Definitely will visit there again

Great food. Service was pretty good as well. The black glutinous rice dessert at this outlet was not that nice though.

Favourite HDL spot as usual, staffs accommodated guests in well manners

Love to dine in at HDL Sembawang appreciate the friendly staffs

Didn’t have to wait long to get a seat! Appreciate the good service

good experience as always expected at hai di lao hotpot

Food was not replenished! Everything in the bar finished and we’re told food like porridge etc will not be replenished by the staff.

Service is good , a nice place for family gatherings & party

Friendly staffs who are accommodating! Food served fast and tasted good.

Service and environment is good. No waiting time. Easy to reserve on weekend.

Nice food, great place for gathering with family and friends.

Great experience and good customer service! Great experience and good customer service!

Always our go-to place for hotpot! Service is good and no need to wait, thanks for reservation made through Quandoo app

Good experience! Will recommend friend to come here more often.

i love how the staff treated my grandma. she is so happy

Will definitely visit again for the food and service! i love their wagyu beef

Very nice very good service food taste good Swee Swee

HDL standard! Hoping to get a slot for manicure next time

Great. The Booking is seamless and it is a. Good experience

very good place. then i was offer drinks and offer table quickly. i love the services

perfect spot for a family hotpot night! The kid-friendly options and non-spicy broths make it a hit with the little ones, while the adults can indulge in more adventurous flavors. Spacious seating and friendly service add to the family dining experience.

Service was prompt and good. Place was spick and span.

1) The service is slow. After we were seated, i requested one ice cream for my daughter, it took almost 20 - 30mins to get it. I got to ask 3 times for it if i don't remember wrongly. 2) after the meal, my husband left first. when I ask the front counter staff if my stroller is still around, she answered: she is not sure, she just took over shift. Then that is all. I got to sort out by myself .I think the best solution is she can ask me what colour is my stroller, then she can check for me if it is still there. 3) I was offered the kids meal- steam egg for my 11 months girl ( that is really very nice) but it took almost 1 hr to come till my daughter fell asleep. She did not get to eat it. 4) there were a period of time, no one is around. I want to ask one glass of water, but there is no one around. It is very nice that one of your staff who wears black shirt offered help when he saw my husband waved a few times, but no one responded. But he was holding onto the cleaning stuff with glove on. The only thing is he did not change his gloves when he get water for us.

My family favourite’s outlet!!! Staffs are friendly and fast response for our request.

Great, just need to take note that’s the priority Q at ur timing. Not the reserved time

Good service from the staff and the food were nice

At 5.35pm they followed up with a call to check my current location. Hai Di Lao is relatively easy to find in Sun Plaza. At this timing, there weren’t many people and we didn’t need to wait long. However, we realised that the food portion had shrunk a little. Quality of service was still good as usual.

Good service and nice food as per our usual visit

Good nice food as usual and also this time got the private room

1 of my favourite outlet as compared other outlet soup base taste a little off .

Business good but service staff lesser, this is the 1st time i feel the service so bad!!