海底捞 Haidilao Hot Pot - Plaza Singapura

Service was lacking as compared to other outlets, especially at waiting area

Simin is a very very good service staff!! She deserves a big shout out despite super busy dinner service!

Went for lunch and the service is superb! Great experience!

Food was great! Manicure service was good! However, table service staffs were overwhelmed, hence poor service at times

Haidilao never fails to amaze us with their amazing service 😍 Their sides and desserts are superb too! This is my 3rd visit this year and i will visit whenever i can

Always loved coming to Hai di Lao for their homely experience and comfort food.

Pleasant environment and the staff very attentive. Food is good.

quality of the food was good and the service was excellent

Waiting time is as usual since it’s in town but waiting time was decent

great experience as usual! loved the mala milk soup base - highly recommended!

The visit was pleasant as usual, however the cherry tomotoes had been missing two visits in a row. Hope they bring it back soon.

Family's favourite hai di lao outlet. Staffs are great and helpful!

Dining experience had been good except that the cherry tomotoes that I like wasn't available :(

Thank you! Reservations is simple and food is good! staffs are good and attentive. Love the food and enjoy myself. Will definitely come again. Thank you so much!! Regards

The atmosphere and soup base were exceptional! Highly recommend the curry soup base 😍 definitely will be back soon to eat more as the experience were very welcoming

Seems a bit understaffed. Service level not as attentive as last time.

Was taken good care of by the staffs again. I wish they can make the pickle radish a permanent side dish, it's delicious!

Place was bright and crowded. Constant flow of people around our dining area. Food is normal

Hai Di lao never fail to deliver good food and service 😁

Great food all the time and always expected to be a place where staffs are friendly and services are superb

The staff was attentive and friendly. Food was fresh. Environment clean.

Awesome service. love this outlet. Would travel down even if its far from whr i stay

Good service and food but need to queue even you have reservation

Super duper good and really love the place and environment. Me and my fren are too comfortable and sit for hours by just chit chatting and finish up the food we ordered. Thanks HDL staffs. Kudos to all of you. Keep it up.

Staff was friendly and helpful as usual and food quality was good!

I've always come to this outlet due to it's convenient location. Great service from staffs as usual.

I liked that they do not rush or push you to finish your meal even at peak hours.

Exceptional service from the waiting staff going extra mile to get items not available at the condiments counter directly from the kitchen.

Service was great and the food is delicious. Could be pricey but overall the experience is good.

great service! mala milk soup was v good. & loved the glutinous pumpkin cake!

always good to have food at hdl. no complains about the food here

service not as good as before. the guy serving us keep disappearing. served wrong food and waited very long for drinks

Overall food and service is good, just the waiting time is quite long

Food is great and service is good. Got 20% discount since I cane after 10pm.

Great service as usual! Will definitely be back for more.

Staffs are friendly and very patient. Will go again next time

great customer service with great food. also enjoyed good variety of condiments buffet. definately will be back!

great service as usual! & the mala soup was super yummy.

HDL never disappoints - top notch service, food and dessert selections!

no complains as usual. food and service always meets expectations