海底捞 Haidilao Hot Pot - Marina Square

Really lovely service even though they’re short handed. Good food as always!

Waited for 15mins upon arrival but service level is stil great!

the staffs were prompt and service was good. food was nice

Nothing much bad about this hotpot place. Service was good as usual and cool to have the automated robots. Just the lighting was a little weird and unsure if the timer was wonky. Overall good food but also prefer to have more segregations between the tables.

Fast and good services from staffs. Good location too. Will be back for more

Hdl has a reputation for their excellent service but the experience this time has not been up to their high standards. we had one server waiting about 5 tables. we are often unable to get her attention and even when she comes by, she is busy with other customers. we enjoyed the food as usual and condiments station. we didn't had to wait and were seated almost straight away. the person making their signature noodle also failed several times. our take is that the branch us severely understaffed and the staff are overworked, hence causing the service standards to drop. a pity though, because the service experience is exactly what makes hdl worth coming back.

Awesome outlet to visit. Highlighly recommended due to not so crowded.

Very nicely outfitted outlet of HDL with a different design concept that features a more grayscale palette and LED displays. Service here is very touch and go, and servers aren’t the usual friendly and jovial kind. I don’t care for it, but the servers were on the verge of being unfriendly.

This isn’t actually a reservation, just for the property queue!

The food and service was good. However, despite the reservation, we waited for 1.5 hours before being seated.

Staff was friendly and the food is as usual, very yummy.

Nice and tasty food! Will be back again for sure!

Great. Service is great as always. Food is great as well.

Happy with the meal, service, also was impressed with the atmosphere

The services is not good as previously. Maybe they short of staff.

Great service as always!!! Food was good too, the usual HDL expectations.

Food is pricey and mushroom soup was a tad too bland. Tomato is always great.

Many varieties of small dishes and fast serving from the servers

Ambience is clean and nice, waitresses were friendly and serve the items pretty quickly!

the staff there was attentive and queue moved pretty quick even though they said minimum 1 hour

Service better when they are not too busy. Better to go off peak

Good food enjoyable meal to have with family and friends

Very good service! Adding to the pleasant meal and recommendations for sauce

Sat at Table 52 last night The Good : Service staff The Bad : Weird song choices throughout the night/ Erratic lighting effects

Was quite crowded and noisy, maybe cause it’s Friday night. Food was great as usual!

The staff were friendly and helpful to me and my friend’s enquiries

Staff were quite friendly and helpful. Enjoyed my time there

Booking was hassle free and the service and food is good as usual

Celebrated birthday there. Got a more private table and had a cozy dinner.

The staff is friendly and the service is fast. The colourful lighting is different from the other HDL outlets

Too crowded and under staff, compromising the dining experience. Food ready and no utilities.

The food were fresh and good. Service was excellent too

Service standard was ok. They are not as in the ball or as friendly as they used to be. Or maybe it’s just our server. Food wise was great. As for their condiments, I felt that it was not as wide variety as compared to other outlets like IMM. They had much more side dishes than Marina Square. Do note that a lot of the free soup base, fairy lights is not available asp the staff, they’ve stopped that promotion.