海底捞 Haidilao Hot Pot - Marina Square

I felt that it was understaffed. We ran out of paper towels at the table and had to wait quite long to get someone’s attention to refill the paper towel holder. We were not offered a bib like before and kids were not offered a toy unless asked, unlike before. It’s a shortfall compared to HDL of the past, but food quality was ok except for fish slices that tasted cottony. There was a UOB promotion which I realised I was entitled to only at the end when paying, but was not advised ahead. So even though eligible, it wasn’t possible to enjoy the free dish as we were checked out.

Good service and the lunch set is value for money

Good hot pot place as usual with good service but crowded and long queue

It’s at Marina Sq outlet, soup base were quite diluted taste like drinking water. Service wasn’t as good as in the past. Won’t be going to that outlet, if possible.

Nice ha di lao always the comfort food to go

Amazing food and service as usual, but waited long for table

Clean environment, nice and friendly staffs Kids friendly dining place

Great service! Service staff were very attentive and as usual.. food was awesome :)

Good service and food as usual. Did not realise the booking was only for priority queue so still had to wait a while for the table

always enjoy having hotpot at hdl, good food and good service

Great service and food quality was good as usual. Will visit this outlet again

Booked 8.30pm slot, arrived at 8.15pm. Still have to wait >1hr to be seated

Awesome vibes and service! Had an amazing time here hanging out and eating with my friends

Staff is really helpful and attentive! Food is good as usual.

Good and friendly service. Price reasonable. Big spacing. Easy for traveling.

The service is the best. Bit far walking from the mrt station

Best service and good quality food. Will visit the place again.

Good service! Room for improvements to train junior staff when clearing plates but diners still eating.

Service at hai di lao is getting from good to bad. Maybe its because of the busy timing when we dine in. Service make a mistake to final bill as we intended to use our discount coupon but fail to utilise even after asking 3 different servers whether we can use this vouchers. All three answered possible to use. But when come to the time to make payment, the guy that service us say that we are not able to use.

Salutes to HAi di lao service and never disappointed me. Jia you

Been to Hai Di Lao Hotpot twice. Very good experience

Fresh ingredients. the Staffs gave lots of attention. Will go back again

dinner went well, efficient service! will always be back! :)

nice and friendly staff always enjoy visiting haidilao. will go again

Lovely place which i always come for dinner. Keep up the good work

Fresh scrumptious food and great service. Recommended for meal gathering with family and friends

My reservation was at 7pm but I end up getting into the restaurant at like 8.30. They were quite apologetic about it so that's fine. Had a great time nonetheless!

Queue wait time was okay, food and service standards were still good despite the crowds. Because of said crowds, do not expect service crew to be as attentive.

Good is good. We get to go in right away!

Excellent service as usual! Food quality remain as good thanks

did not manage to use the hack code and they say cannot be used. this is a bit disappointing.

I was surprised that there was a staff who cannot speak English.

The staff was very attentive to our needs. I requested for a concoction for mala soup base and she was able to mix it to my liking. We also celebrated my birthday with song, a piece of cake and a fruit platter. It made it pleasant and memorable for us. Thank you to the staff who attended to us constantly.

Great food and service but have to queue again to get for a queue number to enter the premise.

Thoughtful and friendly staff. But can be more attentive when restaurant isnt too full

Great as usual! I visit hdl regularly so alls good. Might have to wait a little for table despite booking.

Went to family a with 2 toddlers. Great service and food. Will be back again.

Waiting time is acceptable and service staffs are friendly. I always request for window seats when I am there and the staffs always manage to help me to reserve. Tq and keep it up:)

Gd service love the food haha haha haha haha haha

great time, great experience! come here on a weekly basis

The service is slow. Snacks out if stock and limited side dishes.

Side dishes at Marina Square outlet is slightly lesser. Design of the sauce counter is rather inconvenient as porridge & dessert is right inside & you have to stretch your hand to scoop

Have to wait a while even after making reservation through Quandoo. The service is still good at HDL.

Great service and great food. 2 person hotpot lunch deal was wonderful

always a go to place to enjoy time with the family

Always live up up to my expectation! Highly recommended to everyone!

awesome place，but maybe because of manpower shortage so their service not on the line like others, no one standing outside even tho there is many empty table inside but no one lead us to the table until we go inside the restaurant and ask, overall is ok

Expensive but ok la wished the side dishes nicer and drinks less sweet

Good food, good service and friendly staff. Overall pleasant dining experience.

Nice Service n Nice Foods Marina Square Hai Di Lao