海底捞 Haidilao Hot Pot - Downtown East

All of the staff were very pleasant and helpful for my visit. Will definitely visit here again! (:

great comfort and delicious food on rainy day with excellent services

New milk mala soup is not bad quite nice. Drinkable at least not so spicy. Love the mala mushroom 🍄

good service and kids friendly . Happy to visit again. Kkk

One of the better HDL restaurants to visit as waiting time is shorter with reservations

I went there pretty late at night, so there wasn’t a lot of people. It was relatively quiet and the service at downtown east was also good! The waitress who served me helped bring the dishes to our table even though the dishes were served right to the side of our table with the robot. She’s also attentive to check if we needed to add soup and also said we could bring home more soup if we want to 😂 The atmosphere was very nice and cozy , pairing it with the low noise level at night. Very enjoyable meal! However the price can be quite steep for the food choices offered. I guess you are paying for the service! Other than that, i enjoyed my meal here!

Good experience and will come again. I would like to share this with my friends!

Love it 🥰 but service abit slow, probably because dinner time.

Hai Di Lao, very popular. Food and service is good but the price is not friendly.

so so. Think centry square out let still best. Room for improvement. keep it up.

Rather busy night so servers were busy but we managed to get around on our own. Food is still great.

Overall good experience and will go back again with the good food

love it. Been having this many times and nv fail.

Went early so had to wait awhile outside but it was worth the wait

Good location to go to after a day out at wild wild wet or a day out. Service is comparable to other haidilao locations.

The staff are friendly and nice, the ingredients are fresh.

Service staff were very prompt and polite. Though the restaurant were busy but they were still efficient.

always the place to go to for great steamboat and awesome gatherings

The food is always good . Servers are also great and polite .

Nice food as usual, service was prompt and fast too.

The experience was good! The staffs was so so friendly.

Servers are nice but I think it was short handed. The restaurant was fully packed since it is a weekend.

Lovely Experience and Food was Good. Enjoyed their hospitable service too!☺️

Amazing as always! Fantastic service by their service stuff. Kudos!

Great service and good food as usual!! One of the favourites of my kids!

Everything is good, we had a good meal. Service is excellent as usual.

Services are great and with great variety of delicious foods

It was priority queue but the waiting time is not too long.

Priority queue but they help to take queue number so the waiting time for table is not so long.

Always enjoy going to hai di lao for meals, the service is good .

Not too Ling waiting time, service excellent. Another good experience

Staffs are friendly and accommodating. Gave freebies to my two girls and gave my mum a present after finding out it’s her birthday

Excellent service, HDL will always be the best hotpot restaurant in Singapore.

Go to HDL since it’s the nearest. The servers are nice and friendly as usual.

Premium price with premium service & premium food. Our family always enjoy having dinner at HDL.

New outlet, good ambience, food was good although one order was missed out but they rectified it quickly.

Friendly servers, although keep hearing plates dropping and cups falling but overall experience is pleasant.

clean and helpful eating experience.staff very attentive.thank you soooooo much

Porridge is nice and I love their mantou 😋 Service is good

great food and service as always! they called to remind and held my table for me.

Waiting time was too long (1 hour plus) even tho there was a reservation made. Apart from that, everything else was good.

As usual, great service from Hai Di Lao! I’m surprised that I was even given a shawl when I was feeling cold.

Service was impeccable as usual. Little to no waiting time as the outlet was rather new. Very spacious and brightly lit outlet. I enjoyed my visit here and would come back to this outlet more often.

good service i love the food i would go there again

Great services from friendly staffs, food are nice and ambient environment for dining

First time at downtown east outlet. There were a few hiccups, but staff were quick to rectify the issues!

Not sure if shortage of manpower or staffs too busy due to good business on diner, sevice fail not attentive and no fast response

Fantastic staff! The window seats are awesome! Great views of the Waterpark

Great service from the service crew at Downtown East! It was a pleasant experience.

the service is tip top but the price is still expensive