125 Suki-Ya - Heartland Mall Kovan Reviews
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Repeated visit. Ideal place for group dinners and gatherings :)
Good I like. Will be back again really very soon
Consistently good food and service, highly recommended, keep coming back
Highly recommended by a friend and here I am to try out
I read the reviews and mostly were bad. Was hesitant to go for the buffet at first. However I decided to give it a try as there is a 1 for 1 promo going on. I went to kovan branch today at 12.40 It was not pack and we were served with a sit within 1 min. The food we requested came promptly. Service is ok. Not as bad the review I read. The variety of the food is limited. But what do you expect if you are paying about $12 per pax for 60 min?? If you were to ask me if I will go again? Yes. If there is a promo going on.
There was a one-for-one offer but the cashier charged us the full price. When we enquired, she said that we did not inform her. We clarified and she later agreed to give us the one-for-one offer. I find this arrangement very weird. Why have a one-for-one offer and if the person did not mention he/she is taking the offer, you charge the person the full price. If there is a one for one offer, this should be automatically known that the customer would opt for this offer. I think it is a very silly arrangement or there is another ulterior motive for such an arrangement.
This was a repeat visit for me. Meat quality was inconsistent today -- thicker pork slices don't do very well in shabu shabu. Diners don't get to choose though. There was this waitress named Kim who discouraged diners from ordering more (than they can eat, based on her judgement). I can understand her perspective on food being wasted. But she was quick to add that diners can request more food at a later time (after she has just turned them down). I thought that was a funny moment to share -- it made the outing somewhat interesting. Still, service is commendable overall, given the busier crowd today. Suki-ya at Heartland Mall remains a reasonably good dining place to frequent.
I arrived earlier than my boyfriend for dinner so I went up to ask if my reservation was made (paranoid oops), the manager said yes and invited me to take a seat inside first while waiting. When we didn't have enough cash on hand and the place didn't accept NETS payment, the manager didn't even complain outwardly and agreed to wait while I stayed behind and my boyfriend went to withdraw money from an ATM nearby. The waiters were a bit slow though, but I guess it's fine because I believe it must have been busy and it seemed like they were short on staff. Overall good service! Two thumbs up for that!
Meat portion seems to have increased, so go easy on the number of boxes you order to avoid wastage. You can always add on since meats are free flow :) Overall a satisfying meal at Sukiya Kovan. Not too rowdy and reasonably fast service. Can see they are a bit shorthanded; plus that senior guy -- is he the manager? --there today is kinda impatient and rude to customers who asked about various deals they have on offer.
Service was pleasant, except for the part while settling the bill after the meal, as it was advertised on their website for the weekday lunch time buffet, however the cashier did not automatically accord the promotional discount to the customer until being prompted to do so. They had initially intended to charge the original buffet pricing. Just feel that staffs should be aware of the promotional discounts & accord directly to customers without being prompted.