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Perhaps, Padi may consider heating up the food first prior serving. It definitely be more pleasent and enjoyable for the guest.
The food was superb, cant wait to come back again.
Great place to have a gathering and the friendly service!
nice ambience. good service and friendly staff. definitely will come again. good for family gathering.
A few things to take note. We were contacted 2 days before the day to confirm the reservation and was provided with the menu, to preorder our food. As it is the fasting month, I understand the need to preorder. It will provide the restaurant to prepare our food in time for break fast. On the day itself, the appetiser was served way in advance while the main dish (the ambeng platter) was served way too late. That is not the real issue at hand. The real problem here is that we were not served what we preordered. The ambeng platter for 5 pax was not complete. It was lacking 2 specific dishes (urap and paru). So, we approached the staff and informed them of the 2 missing dishes. Then, we were told that they have run out of the dishes that was missing from our platter. Why were we not made aware from the beginning that 2 of the dishes are finished? Why are we not made aware that they have substitute the 2 missing dishes with 1 additional bagedil (which is not a comparable substitute at all)? Why were we not given a choice as to what they could substitute the missing dishes with? To our surprise, when we were done with our meals, we saw new ambeng set being served with the 2 missing dishes that we didn't get. Upon making payment for the meal, I raised the issues. It definitely was not welcome with any empathy from the staffs. I certainly hope this feedback will taken into action. If nothing is being done, then it will be the same as your business is cheating people's money, as we are not getting what we are paying for. I am absolutely disappointed with the service as such. My friend was singing high praises of Padi, hence my high expectation.
We were a group of 12 for birthday celebration. The cosy corner is on the second floor and is a snug floor sitting area, which made the food sharing concept of nasi ambeng more meaningful It is a shame that the fumes of fried food wafted into this area constantly. We pre-ordered our food and had a good experience liaising with friendly and helpful Adiqah. The dishes were superb, except for 2 dishes. The place is very busy due to breaking fast in Ramadan month. Only the satay and chilli fries came cold. The downside of being at the snug cosy corner is we were forgotten. There was no service at all. Each time we needed anything, we had to go down to ground floor to inform or remind them. Would I be back? Certainly for the good food but not during busy periods of Ramadan. Perhaps not such a big group to get better service.
Went Padi @ Bussorah for a department lunch. Cosy ambience, great service & delicious spread! Thank you, Padi @ Bussorah team! Will definitely come back for more Nasi Ambeng!
Summary: Food is good, but service is horrendous. On Thursday, I made a reservation for 14pax (even stated 10adults, 4kids) on a Sunday, 6.45pm for iftar (break fast). We made a request to get the upper floors “duduk bersila” area & was granted by Friday. Came early at 6.20pm Sunday hoping to make the kids settle down before breaking fast, but was greeted with disappointment as the seating requested was given away to other patrons. Reason: the boss granted our request but the staffs weren’t aware of it. What more, we were given outdoor seats literally at the main walkway without any shelter or fans. We were with 4 kids all below 7yrs old! They’re gonna be outside during Maghrib with no fans & no shelter?! Preorder was requested before 12pm but by 7.10pm, only half of our order was served. After informing the waiters 3times, only 2 lamb chops were served. By then we were almost done with the nasi ambeng dulangs. The lamb chops were cold and came without knives so we requested for 3 (1 more for fish & chips which we were still waiting for). The waiter came back with only 2 knives saying they ran out of it. A restaurant can run out of knives? Once we are finished with the lamb chops, fish & chips still didn’t appear, same goes to our siput sedut. I personally went up to the counter & informed a waitress to cancel these 2 orders. After awhile, I head back to the counter for payment, but another waiter was bringing the fish & chips out to our table. I hurriedly pointed to the waitress & reminded her that I’ve already cancelled through her. During payment, I told the cashier AGAIN that I’ve cancelled the dishes. This same waitress intercepted our conversation saying the siput sedut had indeed been served to us. After I glared in awe, she somehow said “oh I thought it was your table”. What kind of service is this? 1stly the reservation mis-comm which the staffs solely put the blame on the boss. Then the seats were outdoors. Then the missing dishes. Now indirectly telling me that I lied for my order?! After I pointed out about their service, the cashier gave 10% discount. Just 10%?! We were perspiring outside sitting on shaky stools, no backrest, imagine how the kids were? We were made to pay restaurant charges including 10% service charge but with shittier-than-hawker-centre ambience & pathetic service. Another waiter said he’ll get the boss out when I was making payment, but disappeared into the kitchen. Even after payment, we sat back at our table for a good 20mins (that same waiter cleared our table) but no sight of the boss. Pls train your staffs properly & have a centralised order system whereby all staffs are aware of any requests. Your food is good, but with service this atrocious, this will be the last time for us.
We had nasi ambeng and chilli cheesy beef fries(i frgot the actual name) . We tot that the beef fries would come first while we have to wait a little longer for nasi ambeng to be ready, but both came right after another. After finishing the nasi ambeng, we tot that the fries will become cold but! It is still warm and nice to eat. The atmosphere of the restaurant is very cozy and superb. (:
My friends and i were there for a birthday lunch and we had a fine experience. Food is delicious and portion size was very well done. we managed to finish all our food which is rare for Nasi Ambeng. The place was cool enough on a hot day. Shop seems a bit short-handed though. i found dirt of the plates, hair stuck in my food and vegetable on my seat. Didn't realize till i stood up and leave. There was beansprout at my friend's seat as well. Even though with all these, we still enjoyed our visit and managed to chomp down all our food.