Read reviews about Hotpot Heroes 火锅英雄 here! All reviews have been written by Quandoo users that have already booked and eaten at Hotpot Heroes 火锅英雄. We try to be as transparent as possible by providing you with real guest experiences. Find out what other diners are saying about Hotpot Heroes 火锅英雄.
Great environment, efficient friendly service team! Hotpot GEM in the East
The food was ok, but the price was abit expensive than what I thought. Maybe because is a themed restaurant.
Tried the buffet. Food was ok for the price that we paid. Not sure if quality would be beta if it was ala carte but the price of the ala carte dishes is on the high side. So those not on a budget can give the ala carte dishes a try.
Service was extremely slow due to popularity and was given an outdoor seating making it worst for service staff's visibility. Nonetheless, value for money and would definitely visit again and make reservation way in advance.
the hygiene was really bad, there were lots of flies around us and some went into our hotpot, on our dishes and into our maggie mee. we requested to change to another area where there's lesser insects and they weren't happy. there was even a baby grasshopper that went into one of my friend's drink. really disappointed as i expected it to be really good since influencers went to review their store.
1. We submitted our soup & meat order. After 15 min, we realised why soup not served yet and realised that they missed our order. But soup was served within 5 min after we feedback . 2. Wanted to order collagen based soup (Mala & collagen ) both were out out stock at 6pm. 3. When we checked our bill, realised that we need to “Top up” additional $3 for monthly special. This wasn’t communicated when we order. This was on top of the $9 we need to pay for the soup based. Other than the $9, we are also charged additional $12 for chicken when we are gg for the buffet. When we highlight it, they proceed to refund. Other than the above 3 issues , the dining experience is good and buffet was value for $. We will come again.
Bad quality food for the price paid. Bad service. Nothing close to what was advertise on food king noc
Great great food, always come here for the MLXG! Ladyboss very nice and friendly, agreed to let us enjoy great dinner even though it was full house. Thank you!
The service is very very slow. Won’t go again. Sad
Arrived early before reservation time, was told that only outdoor seats were available when the restaurant was 3/4 empty. Then one one order came the next batch took more than 30mind and staff kept changing their reason, food sentosa to wrong table etc, when at the end we found out that the waitress never submitted the orders slip, so technically we were being lied to wait till the entire time. Foodbar was not tipes up and cooked food was measly and not topped up as well. I had high expectations because of the good reviews but was sorely disappointed and borderline traumatic experience.