64 Bangkok Jam - Bugis+ Reviews
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Friendly staff and speedy service. Would visit again in future.
Nice atmosphere with affordable price. I would definitely come again.
Value for money and consistent quality. Can't complain. Good service.
One of the reasons why I like going to Bangkok Jam is because of the consistency of the food here.
The food was nice but service was very bad. 1. The waitress that was serving us does not seems to be well-knowledge of the store on-going promotion. We presented our passioncard to the waitress to confirm if we are entitled to 20% discount. Without checking, she straight away answered us no. But my colleague was very sure she saw the promotion email that she received, indicating of the 20% discount for à la carte items. But anyway, luckily my colleague not deciding to give up, decided to clarify one more time with the cashier staff when making payment and she had that email ready in her mobile phone to show to the cashier staff. Thankfully, the cashier staff knew of that promotion and gave us our 20% disc for our à la carte items. 2. My colleague's lemongrass drink was not served even after countless reminder to the waitress (the same waitress that does not seems to be well-knowledge of the store on-going promotion). Even till the point of when we are making payment for our meals, her drink was still not served! We had to change the drink to take-away. Sadly for my colleague, she does not have any drink throughout her meal! They explained that there was miscommunication among that staff and the waitress thought we had cancelled our lemongrass drink. How can she thought that we have cancelled our lemongrass drink when we keep reminding her that the drink is not yet served.
Food was so-so. Service was bad. Right before I entered, before I ordered food, after I ordered food, till the moment I was gonna pay the bill, I had shown them my reservation booking on the quandoo app. The waitresses and manager kept saying we have a 1-for-1 discount via this app, so we ordered according to the discounts, but just when we about to pay the bill, they were unable to key in the promo code, then they suddenly say that this is not the app, they thought it was the entertainer app, but I had shown them this app so many times, passed them my phone so many times, and no one realised?! Then they just said oh sorry coz it looks almost the same, everyone come with this app. Hello?? Is all your staff knowledge only limited to entertainer app?? There's chope, quandoo and so many more?? They don't even know what are the promotions and apps they have, and they obviously don't train their staff well, as seen from their complete lack of knowledge!
The local staff Nancy was very friendly and helpful. we commented that the thai milk coffee was too sweet for our liking and she quickly got us a hot cup of water to make the drink more delightful. thank you! we also tried the durian cake that comes with a scoop of ice cream and peanuts.. lovely.!!!
Food is delicious and service is excellent. My friends and I bought along a cake with us which we could not finish and had to pack away. The service staff was nice enough to provide us with take-away container at no cost.
There is 1 restaurant manager named Francis, he is a very patient n polite guy. He will explained and recommend foods and promotion for us. Very good service. For food: last week we just have Tom Yum soup, but this soup doesn't taste enough spicy. If is more spicy it will be nicer. But overall the foods was satisfied.
We've come here a number of times now, but today the wait was just that much longer than usual, especially for desserts. Top tip: Order your dessert at the start, ask them to serve it mid-way through your main, so you need not wait so long. =)