海底捞 Haidilao Hot Pot - Paya Lebar Quarter

Quality of food and service seem to have dropped a little. Overall, still consider an acceptable experience.

The service at Haidilao was exceeded expectations. Would patronise again soon!

Easy to make reservations. Arrived earlier than selected time and waited for a short while

fantastic service though they seemed to be understaffed. food is great as usual

No one can really fault HDL for being the premier hotpot restaurant on Singapore with stellar service and staff who are always eager to please.

As usual, pleasant attendants with great food. Just midnight session, lesser choices

Service was excellent and food options do not disappoint. Would recommend

Abit disappointed with the service compare to other outlets I tried (eg. JCube(best but due to redevelopment, outlet closed), Jurong Point, IMM).

Food was horrible , soup too salty . Service was not up to standard

Was quite disappointed with this outlet , food not fresh , soup base was horrible .

Was allowed to enter earlier than reservation timing. Staff was v helpful as usual

Long wait but love the service and quality of food of HDL! Definitely will come back again.

My guests and I were most happy with the great service. We enjoyed the dinner.

Overall ok. But less personal care service from the captain in charge our table area, maybe that day shortage of manpower.

Service was slow as restaurant was understaffed but there was a 变脸 performance that was interesting.

Made a reservation through Quandoo and was seated fairly quickly. Great service as always and the atmosphere + food is always good!

Fast check in punctually on my booking time, no waiting for my family of 5.

seamless reservation and no extra waiting time to get to the allocated table for meal. service were prompt and great as always. happy to book again.

Overall ok. Nothing much to say. Just Hai Di Lao

it was very good visit ha ha ha ha ha

Timely allocated the table per booking. No extra waiting time expected. Recommended.

Yummy hai di lao experience and food here without fail

As usual - hai Di Lao nv fail ! Service was gr8!

Always good always great service. Always comforting of good quality

Very good service and excellent foods. Will revisit again soon.

Always my favourite hotpot place, good staff and good services. Best gathering place

the food at hdl is great. no difference for this outlet too

The food came beautifully presented but lacked freshness, commanding a premium price without matching quality

We really enjoyed their hot pot and good service there! We will come again

Great service and great food I will definitely come back for more!

As usual, long q even though there are pre booking. Soup was good as usual :)

Overall is normal. Just like how the rest of the haidilao serve.

So far so good. Waiting time is crazy. Take q number in advance also need to wait for an hour. Hope they can improve on this.

The waitress did not ask for my opinion before serving the birthday fruits plate. Also the table was not clean when serving the birthday fruits plate.

The service there was pretty bad, we had to do it ourselves and even in front of the staffs but they also doesn’t seems to care😅

Great place to meet up with friends. Had a cozy corner for dinner!!

There was very good service and tasty food in this outlet. 🙏🏻

Waited for about 30 mins past booking time. Staff did not ask if we needed apron or shawl, but all were generally polite and attentive. Hotpot and food items were served shortly after ordering. Food quality was great as usual, but some portions were too small for the high prices. Slightly noisy, difficult to converse with friend and staff, but temperature was comfortable. Overall, an enjoyable dinner.

Good experiences as usual. There’s not much crowd probably due to weekdays. Enjoy the companionship

Hai Di Lao at PLQ offers outstanding service, a vibrant atmosphere, and an interactive dining adventure. If you're looking for a unique and pampering dining experience, this branch of Hai Di Lao delivers on all fronts.