海底捞 Haidilao Hot Pot - City Square Mall

No waiting time under reservation which was good . Not crowded and food as usual was served fast . Service level can be improved

Good experience and good food. The staff that attended to us provided good service.

Food was good as usual and there was no queue. Service was ok but can be improved.

Service level dropped . Not enough staffs . Not as efficient as before .

Not crowded outlet , so no waiting time . Service level can be improved

Wonderful service and great food! Contrary to other reviews, HDL Is not expensive!

Service staff were helpful and food items were fresh. Great for birthday celebration

Nice food, good service, glad that friend enjoyed 1st HDL experience

Standard HDL food and service but the environment not at its best on the day

Food and service is really great! We went on a Saturday noon and it was quite busy. Although the waiter was not as attentive as usual, but the response is fast whenever we requested for something.

Service at Haidilao is always consistent and this branch is no exception :)

location quite okay but the overall services not that good as nobody serve us and even top up soup

Good service as always and kid friendly too. Will be back again

Nice food,good service,friendly staff, will be back again.

great staff great food. the staff were very attentive and kind

Very much like other HDL, the service level and dish quality u get..

Place was dark. Not many customers during lunch time and service was alright

the staff were courteous and very helpful. food was fresh

Smaller portions with each visit. Some staff also not friendly like last time

Portions getting so small now. Full portion are like 3/4 now

Portions getting smaller. You have to order full portions now

Clean environment and spacious outlet. Friendly and helpful staff. Food fresh and soups very tasty.

Busy Day as it was the New Years. Turns out we still had to wait over an hour despite this booking! But understandable as it was dinner and on the eve of new years!

Service wasnt fantastic at this outlet, sauce stations were far apart and I was placed at a corner where sauce station were closed. Wont go back to this outlet again

Good atmosphere for families and friends gathering. The food is fresh and nice.

Always a great time in HDL. Zhang Jie is very attentive to our table to ensure that we always have drinks on the table.

Great and attentive service as usual. Food was a little slower in coming out but staff was apologetic and proactively checked on it.

Good for family and friend gathering. My usual place. Always go

good we loved the experience! friendly staff amd good food

It’s Haidilao, quality is always great. Tried the new brown sugar fried rice cake, not bad but think it would be even nicer if it was cheese instead of brown sugar :)

Is been great. No issue at all. Enjoyable services. Staffs friendly.

Very disappointed experience. Was always greeted with good service when i has visited others HDL. no one bother to come and add soup even they can see that the soup was half gone. Firstly staff did not check on us. Overall staff there is a lack of enthusiasm and service and professionalism that the HDL brand usually has.

I was late and my party went in first. When I reached, I told them the table number and the waiter remembers my name - the name that was used to book the table. I like how the waiter takes the effort to remember names. It makes a huge a difference.

Food was good but service at the outlet was lean at lunch even though there weren’t many customers.

Manged to get a confirmed reservation through Quandoo. Very fast can go in.

great service. no pudding was a little disappointing but overall pleasant.

Imagine having hotpot and the food arrived way before the soup. First time encountering this. The ice is melting underneath our $68 wagyu beef with the soup nowhere in sight. Server not experienced. Can’t even differentiate the different kind of beef we ordered when asked. Doesn’t seem enthusiastic.

Staff very helpful. We are celebrating little girl birthday. She full of fun and her elder sister also wish to celebrate her birthday at the same restaurant.

Good services. Kids love it and got a lot of gifts to keep them entertained.

Greatest promo of all time! Happy 10th Anniversary with awesome discount!!!

Was a great experience n staff was friendly . Over all was great

love the birthday wishes and goodies. no restaurants does it better

delicious food, good customer service. food serve on time. delicious soup

Nice environment, good service. delicious food. would recommend to go.