海底捞 Haidilao Hot Pot - Marina Square

I went there specially for the free flow crayfish at the condiment station but was disappointed when the crayfish was not served at the station such that we could only request from the waitress to get once we have finished ours. Service wise, was just very average, the waitress seemed very rigid when serving us, we don’t feel her sincerity and friendliness, like what we had at other HDL outlets.

Good food and managed to get some good will discounts

It was okay and was not too noisy too! Atmosphere was good!

A good and suitable place for hangout with friends and family

As usual, good service and nice food. Waiting time was long about 1 hour.

Haidilao at Marina Square exceeded my expectations with its exceptional service and delectable hotpot offerings. The staff's attentiveness and friendliness created a welcoming atmosphere, making the dining experience truly enjoyable. The extensive selection of fresh ingredients showcased the restaurant's commitment to quality. The interactive sauce bar and thoughtful complimentary services, like manicures, added a unique touch. Overall, Haidilao Marina Square is a top-notch choice for a delightful hotpot experience.

Got to wait as usual but service was still good as expected. Marina Sq outlet is quite spacious so I quite like it.

Waiting time was okay and the venue was huge! Nice environment and food just that the place is a little cold so remember to bring a jacket when dining here.

Very friendly waitresses and we didn't have to wait for long before getting seated. Everything was swift. Very clean environment too. Pleasant dining experience

Not a bad place for steamboat on a rainy day

Reach there 30min early, but asked me to que for take table number and yet still have to wait for like 2-3 hrs. Fine! I go for shopping And until now not even give me a call! Totally ruin my new year eve. This ridiculous!

Servicing ok but other outlet more better to go for

Not much goodies or special there. only managed to get fruits and cake for birthday and some tidbits. no special drinks, toys or soup packs available.

From the moment we were seated, the service was impeccable. The staff was not only attentive but also very friendly.

The service was prompt and helpful. The cozy ambiance added to the overall warmth of the experience, making it an ideal setting for a relaxed and enjoyable meal.

I visited on Friday night. Had to wait for more than 45 min even with reservations. Hdl impeccable service has dropped.

Service staff were attentive and friendly. You have to check out the various counters which offer different selections of appetizers / side dishes. Food quality ok but a bit pricey. There’s bianlian performance after 9pm

Always great service at HDL. Tried the new mala milk soup base - i m In love!

Didn’t managed to get the private room. A little disappointed.

The lady who was serving our table was amazing! Super helpful and friendly all the way despite being so busy during dinner hours. Not once did we felt like service was lacking due to the crowd. Even we didnt ask for premium member benefits, she served it up unlike the other tables who kept asking her for alot of freebies. Definitely will be back again.

First time ever I bumped into a situation where ther is miscommunication amongst their staff. My friend and I were told at 20:17 that we need to wait for 30-50mins for our table and there are 8 groups in front of us. We agreed to wait, and as the clock ticked past the 50min mark, I went to look for a service staff (basically, no staff was at the "2nd waiting area") and asked how long more do we have to wait, and were told that there are 6 groups in front of us?! It was then I told the lady "I'm sorry? We have waited since an hour ago when we were told that there were 8 groups, and after an hour there are still 6 groups?" Then... the lady communicated with I'm not sure who and said "sorry your table is ready". This is the first time I have faced such a situation at a HDL Outlet, and I do hope it doesn't become a norm 😅 If I didn't go in to check, I wonder how long would we have waited 😂 As for the food, quality is good as per usual, only "issue" we had was with the second plate of pork belly that was too thick and did not taste as good as our first plate (there was a "porky taste" from the 2nd plate). Lastly, the ladies who served our table were nice and we still left with our bellies happily filled.

Not first time visit this branch, still nice, will come again.

Service standard was fast and welcoming. Food ordering was fuss free

Always pleasant to dine at HDL! Had a good birthday celebration and it was a great and seamless experience

We had to wait 1hour and 30min although priority queue. Other than waiting time good quality food and service

Foods were good as usual, queue time was short, overall good exp but location slightly harder to find.

Not the first and definitely not the last time visiting haidilao! Wonderful experience from the polite staff to the food!

Best service at HDL as usual recommended highly ! Worth a visit

Loved the fusion of hand-pulled noodles in a hotpot setting. The vegetable broth was light yet flavorful, a great complement to the fresh noodles. The service was prompt and friendly too.

Amazing experience at Hai Di Lao as usual. Highly recomended

All staffs working very hard to attend to all customers. Thank you for the hard work!

Staff is really nice and caring. Food is same quality as other hidilao.

Very good option and service. Food is as always delicious.

As always, hai di lao is the great option with children.

Found this cozy little hotpot spot downtown. It's intimate and welcoming, with a fantastic selection of broths. Their chicken broth is a standout - rich and full of flavor. Plus, the variety of fresh vegetables and meats makes for a perfect communal dining experience.

Tried this amazing hotpot place last night! Loved the spicy broth - it was a perfect blend of heat and flavor. The beef was super tender, and those handmade noodles? Just wow! Great vibe for a casual dinner with friends

Verygood !will come back again.My friend and family is enjoy!

Not bad, very friendly staff! But it feels a bit business like.

we arrived at 5.40pm, it was the dinner crowd. despite that, we were seated within 15min. always very impressed by how their staff greets their customer with an extremely bright smile.

great space with friendly and professional staff. Would return again!

Service is great, though felt the soup tasted sweeter than other outlets

店里员工都很亲切，服务态度很好。每个月都会有去吃

This Hai Di Lao outlet is near carpark so minimal walking required for elderly. Do note that this outlet doesn’t accept the usual voucher offered. Other than that, service and food is HDL standard.

A spacious Haidilao outlet. Not too crowded. Service is super good as usual.

The restaurant is insufficiently staffed, we had to do everything ourselves including hunting for pitchers to refill our glass. Food standard has dropped significantly, especially the soup. We always order the soup base thick, but it was never like this, this time the soup is so thick and salty it is like drinking tomato sauce.

As usual service is good with an interesting 变脸 performance

super good job hai di Lao, use this online system to beat the queue

Always good as usual for their food and services !

was seated immediately when arrived around 5.30pm. great service as usual

This Hai Di Lao Online booking system is simply amazing