海底捞 Haidilao Hot Pot - City Square Mall

Good services . . . . . . . .

Quite crowded during peak hours. Shortage of staff. Desserts ran out quickly and was not replaced quickly enough.

It was a good experience although HDL has toned down their service levels. Food is expensive, doesn’t feel worth it anymore.

Baby friendly, brought my family for a birthday celebration and they gave great service

We all enjoyed hai di lao as always! Good service too! Thanks

Our server (table 15 -I think his name was 小明) was excellent. Attentive and very conscientious. Also extremely on the ball, helpful and obliging. He made our experience even better.

Need to explain more to customer about the benefit of joining as a member. Is gd to have English words added to the menu

Service was SO GOOD! Would definitely come to this outlet again! The chilli mushroom is the best. Would come again

Hai Di Lao has really gone down hill, compared to what it used to be a few years ago. The service is not as top notch and it just seemed run down and empty.

Exploring all the HDLs in Singapore and this outlet ain’t too bad! Long queue over weekend, definitely need reservation

quiet on weeday lunch. service not very good. lumch set was worth it

Great service as always! Food was served really quickly. Favourite hotpot place.

Previously on Thursday, I went Northshore store to eat $69.90 for 2pax lunch. It was A lot of food then very worth it. Tis time but maybe is Sun yet we are limited to few food only.. Very disappointed to the food selection choices. Well the staffs are very attentive to us of 2 tables 6pax..Services provided are still acceptable.

Good place for hotpot and service as usual. Staff was nice to give my girl complimentary food.

Good Resturant to catch up with friends. Environment was quite nice but service was very slow and sauces and snacks was always empty.

Easy and convenient to make the reservation through Quandoo, staff in the restaurant were very friendly and helpful. Good quality food

Had a birthday celebration at Haidilao. Food was great as usual. Thanks for arranging the complimentary birthday fruits and cake platter. The service staff also provided free kids toys for both my nephews. At the end of it, we were also given a bag of free snacks to take home.

Very good service and the staff all very friendly , will go again .

Great service by the HDL team. Always attend to my needs.

Always a delightful time at HDL! No food wasted at HDL.

is very good hot pot is nice place to go

Very very good food and easy to book, can go :)

Always nice service. Always nice food. Love the snacks there. Will come again.

Easy booking and good food. A bit noisy because of multiple birthday tables. Still pleasant dining experience

Very friendly and inviting as usual of HDL’s standard! Worth a visit!

Excellent service, wonderful food as always. Really enjoyed the HDL experience ❤️

Staff was patient and friendly. They will come to you once awhile to.see if we require help.

Haidilao always has such great service which sets them apart and makes me want to return. The wait staff constantly check on you, are eager to help out and will over deliver. We got extra snacks and dessert (last part without even asking!) we will keep coming back!

Great service as usual but the other diners that come here are not the most dignified crowd and seem as if they’ve never dined out in their lives.

Fantastic services, fresh ingredients, nice soup base and good environment 👍

great service. good food. space abit constraint though. overall will return

a pretty good experience and service is top notch too.

Good service as always and the food is very good

Very good. Excellent service. Fast transaction. My mum love it for her birthday

Good service with lotsa performance. Well entertained and lunch was good value. But the buffet should apply for all HDL

great service and no waiting time, also catered to my dietary needs.

Amazing staff and amazing food and will always be there!

very good bagus tasty will come again for sure happy

Service not bad...kids has free kids meal and toys. Condiments are good

Good service from staffs! Great way to start the new year.