海底捞 Haidilao Hot Pot - City Square Mall

The service was great, despite busy hours on a Sat evening. The staffs were much more attentive and helpful. Ordered the dinner set which was quite value for money. It was easy to book thru Quandoo app. Will definitely book thru the app again.

Reservation was seamless. Was brought ti the table upon arrival

Sunday visit. Place was crowded and short on staff. Condiments bar always missing some ingredient. Customer turnover all time high

No frills booking via Quandoo! HDL staffs immediately ushered me to my seats!

Different from the 1st few times when I visited. Short of stuffs i guess or they deploy lesser stuffs in the late afternoon and they forgot to serve the soups as they always do for tasting. We have to do it ourselves.

i arrived much earlier than the timing i booked but was able to get it fast (which i forgot to inform at the front desk that I've already went in). They did call but I didn't hear the phone call. sorry! but overall, everything was smooth and food was great. Service great as well especially to the kids. Thanks!

no one introduced the promo. Would have saved a lot if staff spent more time to explain instead of offering service that i dont need.

Staff were very friendly and prompt to service. Really enjoyed the tomato and ma la broth.

Good m. Service is alright. They ushered us in very quickly

Great service and entertainment. Good quality food. Price is on the up side.

It’s always a treat to go to Haidilao for hotpot. The service here was slightly slower this time. But the staff is always helpful and generous.

Service not up to expectation. Ordered Taro not as fresh like before. Ingredients served but soup base not even ready like after 10min, especially pork meat came beautifully but when soup came already softened. Overall for past 10years visited hundreds of times

Maybe too crowded and under staffed… not much service provided Some dessert also run out of stock

Great service and hospitality. Will visit again for sure! Yay!

Food is as per their usual standard. Service felt a bit rushed.

Good god will come again when there is promotion!! One pax can eat around $20 if you plan well!! So worth!!

Overall service compare to other outlet is rather lacking and can be improved.

I believe that this branch is a bit short handed as we asked for our condiments twice before it were served. Overall still satisfactory.

It's great! I hope to come again on my birthday.

Haidilao is known for their great services, and they really didn’t disappoint. Had the vegetarian set and it was sufficient for my friend and I. We look forward to more frequent visits! :)

The food was nice and delicious. Will come back again

My family enjoyed our meal time at your outlet. Good are fresh and serving staff are helpful and attentive.

Good place. Will go there again and again . Happy to discover it.

Good service, good food, helpful staff, easy to find and short wait time

Good service and friendly staff. Ingredients are fresh. Good ambient.

Always had good service by all staff, food was served relatively fast.

Good services . . . . . . . .

Quite crowded during peak hours. Shortage of staff. Desserts ran out quickly and was not replaced quickly enough.

It was a good experience although HDL has toned down their service levels. Food is expensive, doesn’t feel worth it anymore.

Baby friendly, brought my family for a birthday celebration and they gave great service

We all enjoyed hai di lao as always! Good service too! Thanks

Our server (table 15 -I think his name was 小明) was excellent. Attentive and very conscientious. Also extremely on the ball, helpful and obliging. He made our experience even better.

Need to explain more to customer about the benefit of joining as a member. Is gd to have English words added to the menu

Service was SO GOOD! Would definitely come to this outlet again! The chilli mushroom is the best. Would come again

Hai Di Lao has really gone down hill, compared to what it used to be a few years ago. The service is not as top notch and it just seemed run down and empty.

Exploring all the HDLs in Singapore and this outlet ain’t too bad! Long queue over weekend, definitely need reservation

quiet on weeday lunch. service not very good. lumch set was worth it

Great service as always! Food was served really quickly. Favourite hotpot place.

Previously on Thursday, I went Northshore store to eat $69.90 for 2pax lunch. It was A lot of food then very worth it. Tis time but maybe is Sun yet we are limited to few food only.. Very disappointed to the food selection choices. Well the staffs are very attentive to us of 2 tables 6pax..Services provided are still acceptable.

Good place for hotpot and service as usual. Staff was nice to give my girl complimentary food.

Good Resturant to catch up with friends. Environment was quite nice but service was very slow and sauces and snacks was always empty.

Easy and convenient to make the reservation through Quandoo, staff in the restaurant were very friendly and helpful. Good quality food

Had a birthday celebration at Haidilao. Food was great as usual. Thanks for arranging the complimentary birthday fruits and cake platter. The service staff also provided free kids toys for both my nephews. At the end of it, we were also given a bag of free snacks to take home.

Very good service and the staff all very friendly , will go again .

Great service by the HDL team. Always attend to my needs.

Always a delightful time at HDL! No food wasted at HDL.

is very good hot pot is nice place to go

Very very good food and easy to book, can go :)

Always nice service. Always nice food. Love the snacks there. Will come again.

Easy booking and good food. A bit noisy because of multiple birthday tables. Still pleasant dining experience